Mohammed Shabeer

IT Support Engineer with 5 years of experience providing technical support to employees for hardware, software, and network issues. Installs, configures, and maintains computers, printers, and applications, sets up user accounts and devices, and performs regular system updates and maintenance. Supports data backup and recovery (Synology NAS, Veeam), coordinates with external vendors, and maintains IT documentation.

CCNA certified with strong networking fundamentals, sound problem-solving skills, and a professional, detail-oriented approach.

System Engineer - UB Group W.L.L. - Kuwait City, Kuwait

(2025-09)

• Provide technical support to employees for hardware, software, and IT issues, remotely and on-site.
• Set up and configure workstations and devices, and administer Active Directory accounts, groups, and security policies.
• Perform regular OS patching, upgrades, and firmware updates across enterprise servers and workstations, documenting steps taken.
• Troubleshoot network connectivity across TCP/IP, DNS, DHCP, and VPN configurations for local and remote users.
• Support Microsoft SQL Server and file-sharing environments, escalating complex cases to vendor/third-level teams.

Technical Support Engineer (L1) - SITA/CDN - Kuwait Int'l Airport — Kuwait

(2024-11 - 2025-08)

• Delivered desktop and workstation support for business-critical, passenger-facing airport IT systems under strict SLAs.
• Owned and tracked service tickets and requests in the ticketing system within defined SLA targets, documenting solutions and troubleshooting steps.
• Troubleshot workstations, network connectivity, VPN access, RDP sessions, and specialized airport applications, resolving issues at first point of contact where possible.
• Escalated complex, unresolved cases to third-level support with detailed diagnostic reports, keeping stakeholders and management updated throughout.
• Collaborated with airport authorities, third-party vendors, and internal engineering teams to minimize system downtime.

Technical Support Engineer - Tech Mahindra - India

• Provided end-user technical support for hardware, software, Windows OS, MS Office, and network connectivity across corporate environments.
• Delivered hands-on and remote desktop assistance, identifying root causes and documenting technical resolutions and troubleshooting steps.
• Maintained adherence to standardized IT service management (ITSM) processes and customer care quality standards.

Bachelor of Computer Applications (BCA) - Data Science - B.S. Abdur Rahman Crescent Institute of Science & Technology