Mohmaed Yuosif

Motivated and hardworking individual with experience in marine safety training, swimming instruction, customer service and collections. Skilled in communication, problem solving, teamwork, and emergency response with training in first aid, fire safety, and survival techniques. Committed to delivering excellent service and achieving organizational goals.

Customer Service & Collections Assistant at Various Companies (2022-01 – Present)

• Provided excellent customer service by handling inquiries, complaints, and requests via phone, email, and in person.
• Followed up on outstanding payments and managed client accounts to ensure timely collections.
• Communicated with customers to arrange payment plans and resolve collection issues professionally.
• Maintained accurate records of transactions, payments, and client interactions in system.
• Worked closely with the team to achieve collection targets and improve customer satisfaction.

Swimming Instructor at Sudanese Swimming Federation (2016-01 – 2022-12)

• Trained individuals in swimming techniques and water safety.
• Supervised swimmers and ensured safety procedures were followed.

Volunteer – Rescue & Disaster Response at Sudanese Marine Scouts (2016-01 – 2022-12)

• Participated in rescue operations during floods, fires, and environmental emergencies.
• Assisted in first aid and provided support in disaster relief activities.

Sales & Technical Assistant (2015-01 – 2016-12)

• Worked in food sales shops.
• Assisted in mobile device repair and sales.
• Provided customer service and technical support to customers.

– Government Marine School (2018-01)

Sudanese Secondary School Certificate in Literary Stream