Monia Aboueid

Customer Service Specialist with 3+ years of experience in e-commerce and digital support environments, handling high volumes of customer interactions via chat and email. Proven ability to resolve complaints efficiently, manage orders end-to-end, and maintain high customer satisfaction.

Strong

Arabic communication skills with fast and accurate typing. Experienced in remote customer support and continuously improving English and CRM system proficiency.

Online Customer Service Specialist - Administrative Services

(2023-01 - 2024-12)

• Managed 30+ customer inquiries per day via chat and digital channels
• Resolved customer complaints efficiently, improving satisfaction levels
• Handled full order lifecycle from placement to delivery
• Reduced response time and improved issue resolution speed
• Coordinated with internal teams to meet service targets

Customer Service & Order Management Agent - SHEIN E-commerce Store

(2022-01 - 2023-12)

• Managed and tracked customer orders with high accuracy
• Responded to inquiries and resolved order-related issues promptly
• Maintained accurate data entry across the platform
• Delivered professional support under high-pressure conditions
• Supported high-volume order processing