Mostafa Effendi

Adaptable professional with a proven history of delivering superior guest service. I address challenges with resourceful problem-solving and high emotional intelligence, and have a strong command of industry best practices and de-escalation techniques. Adept in resolving complaints swiftly through tactful and diplomatic communication, I am driven to promote guest satisfaction by consistently going above and beyond to meet needs and exceed expectations.

Optimistic and committed to creating positive experiences, I strive to ensure every guest feels valued and delighted

WORK EXPERIENCE

Royal View- Bar Waiter

Ras Al Khaimah, UAE

October 2022 – July 2023

Maintained a hygienic environment with proper sanitizing products, greeted guests warmly, and assisted with menu selections and recommendations. Served beverages, supported bartending during peak times, and ensured dietary needs were met by coordinating with kitchen staff. Conducted timely check-ins to take orders and confirm satisfaction, addressing any issues promptly.

Cairo Marriott Hotel & Omar Khayyam Casino - Waiter

Cairo, Egypt Dec 2021-Oct 2022

Delivered food and drinks promptly, informed customers about ingredients for dietary concerns, and managed delivery timing to minimize delays. Provided courteous service to maximize customer satisfaction while maintaining hygiene standards. Conducted timely table check-ins, shared menu knowledge for informed customer choices, and collaborated with kitchen staff for accurate food preparation.

EDUCATION

Beni Suef University-Egypt

September 2019

Nursing Technician Diploma Health Service Department