Muhammad Bilal

I have been pursuing my career as Zoho Developer for the past few years, exploring Zoho One, CRM, CRM Plus, Analytics, Finance Suite Apps (Inventory/Books/Subscriptions), Desk, Books, Campaigns, Forms, Work drive, Projects, Flow, People, etc have been part of my interest besides working for my clients. And have excellent hands-on Deluge scripting. In this tenure, I learned a lot.

And this thing makes me independent and confident to face challenges. I am a fast learner, a great team member. As an individual, I can handle multiple projects.

1. Responsible for implementation, customizations and daily administration of all Zoho applications, primarily Zoho CRM, Analytics, Zoho Creator, Inventory. 
2. Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assist in training, roll out a user support
3. Understand business processes and requirements of internal teams to implement and customize various modules in the relevant Zoho Application
4. Communicate with external parties to source or communicate information as required
5. Create and maintain automation using workflows, custom functions and widgets
6. Develop and manage user access privileges, homepage dashboard, module and field level customizations
7. Develop and maintain sync integrations between applications in the Zoho platform
8. Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APIs or coding
9. Investigate and troubleshoot day to day issues in leads and opportunities management, contacts, companies and the overall functionality of Zoho CRM
10. Test changes and solutions in development environments (sandbox) prior to go-live
11. Test fixes to ensure bugs and issues have been resolved

• The University of Lahore

  Bachelor of Science - BS, Computer Science

  2016 - 2020