Muhammad El-Qasem

I have a Bachelor's of Science in Industrial Engineering with a minor in Math. I have experience in Automation Engineering (1 year) and Marketing Research (1 year).

CX Analyst at HNW Research and Management Consultancy, Abu Dhabi, UAE 05/2022 - Present

• Benchmarked current Abu Dhabi government services against other world-class government services
• Facilitated bootcamp and mini-lab workshops gathering governmental entities and applying the double diamond service design process to improve citizen/resident life experiences and governmental services 
• Followed up with governmental entities on improvement projects as an output to the workshops to ensure smooth delivery of improved life experiences and services 

• Conducted in-depth data analysis using traditional and advanced statistical methods and tools such as Excel and SPSS
• Prepared reports on findings, illustrated data graphically and translated complex findings into written text
• Used Synthesio to crawl data from Social Media sites and create widgets to illustrate data graphically

• Developed Programming Required Documents (PRDs) with Input/output signal lists 
• Trained on building Human Machine Interface (HMI) static screens and pop-ups 
• Used Piping & Instrumentation Diagrams (P&IDs) to develop PRDs 

Bachelor of Science in Industrial Engineering, minor in Math Overall GPA: 3.20/4:00

Texas Tech University, Lubbock, Texas

Graduation Date: May 2017