CX Analyst at HNW Research and Management Consultancy, Abu Dhabi, UAE 05/2022 - Present
- Benchmarked current Abu Dhabi government services against other world-class government services
- Facilitated bootcamp and mini-lab workshops gathering governmental entities and applying the double diamond service design process to improve citizen/resident life experiences and governmental services
- Followed up with governmental entities on improvement projects as an output to the workshops to ensure smooth delivery of improved life experiences and services
Quantitative Research Analyst at
IPSOS, Amman, Jordan 02/2021 – 02/2022
- Conducted in-depth data analysis using traditional and advanced statistical methods and tools such as Excel and SPSS
- Prepared reports on findings, illustrated data graphically and translated complex findings into written text
- Used Synthesio to crawl data from Social Media sites and create widgets to illustrate data graphically
Automation Engineer at
CDM Smith, Dallas, Texas 05/2016–08/2016, 05/2017–04/2018
- Developed Programming Required Documents (PRDs) with Input/output signal lists
- Trained on building Human Machine Interface (HMI) static screens and pop-ups
- Used Piping & Instrumentation Diagrams (P&IDs) to develop PRDs
