Muhammad Furqan

I am Muhammad Furqan, A person who is positive about every aspect of life, I have more than 5 years of experience in the field of Administrator/ Facilities helpdesk in the United Arab Emirates. and I know I'm still in the beginning...

 Facilities Help Desk Coordinator / Administrator

Moon Flower Real Estate Development LLC

Greets and welcomes Owners and tenants at the Front Desk in the Residential desk for Residential

Services.

• Answer and responds to phone calls promptly in a courteous, friendly, and professional manner.
• Take messages for departments and follow up on concerns from Residents.
• Assist residents by providing information, requesting services, and making appropriate referrals.
• Complete administrative tasks including incident logs, filing, preparing mailings, delivering mail, etc.
• Handle customer complaints regarding breakdown issues such as MEP, Civil, Security, Cleaning, ELV

Systems, Porterage, etc.

• Record tenant and system fault requests on the Concept Evolution CAFM system accurately.
• Provide compliance and non-compliance status updates via the CAFM system on FM Contractors'

performance on a daily/weekly/monthly and as required basis.

• Ability to deal with different nationalities and very good communication skills.

-Responsible for handling the day-to-day administrative tasks of the office and making sure that everything runs smoothly.

-Coordinating office procedures. Managing related legislative, regulatory, and compliance issues.

-Proficient computer skills in MS Office preferred or other related word processing or spreadsheet programs.

Intermediate In Fine Arts (F.A) / Higher Secondary School Certificate (HSSC)

Government Ambala Muslim college, Sargodha Pakistan