Muhammad Izhar

IT Support and Administrative Professional with 6+ years of experience in Microsoft 365 administration, IT support, and executive assistance. Skilled in user account management, email configuration, Active Directory basics, and Google Workspace administration. Experienced in troubleshooting, managing cloud collaboration platforms, and supporting business communication systems.

IT Support & Executive Assistant at Arcadius Technologies – Saif Sultan Group (2020-11 – Present)

Managed Microsoft 365 and Google Workspace user accounts, configured Outlook email accounts, provided IT support to office staff, managed shared drives and digital documentation, assisted management with administrative tasks, and performed system setup and troubleshooting.

• Managed Microsoft 365 and Google Workspace user accounts, including creating new users, assigning licenses, and configuring access permissions for employees.
• Configured Outlook email accounts and maintained business communication systems, ensuring proper email setup, mailbox access, and troubleshooting email-related issues.
• Provided IT support to office staff by resolving hardware and software issues, assisting with system access, and ensuring smooth day-to-day IT operations.
• Managed shared drives, OneDrive, and company digital documentation by organizing folders, controlling access permissions, and maintaining secure file storage.
• Assisted management with reporting, documentation, and administrative coordination, supporting executive-level tasks and improving workflow efficiency.
• Performed system setup, software installation, updates, and troubleshooting for desktops, laptops, printers, and other office IT equipment.

Technical Support Specialist at Telemart General Trading LLC (Etisalat Channel Partner) (2018-09 – 2020-10)

Provided technical support to customers through multiple channels, diagnosed and resolved hardware and software issues, maintained customer support documentation, met KPIs, trained new team members, and collaborated with internal departments.

• Provided technical support to customers through phone, email, and live chat, ensuring timely and effective communication.
• Diagnosed and resolved hardware and software issues by identifying root causes and implementing appropriate solutions.
• Maintained accurate customer support documentation and tracked issues using support systems to ensure proper follow-up and resolution.
• Consistently met key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
• Trained and guided new team members on support processes, tools, and best practices to improve team efficiency.
• Collaborated with internal departments, including IT and operations teams, to resolve complex technical issues and enhance service quality.

Diploma of Associate Engineering in Engineering – Defender College of Technology (2012)