Muhammed Shamnad

An E-commerce operation specialist with 7 year work experience specializing in Last mile, courier and cargo operations skilled at collaborating teams to drive business goals and reach cost effective solutions

Delivery Co-ordinator at NOOR AL FALAJ (2024-02 – Present)

Managing and coordination the entire process from picking groceries and fresh products to final delivery

• Managing and coordination the entire process from picking groceries and fresh products to final delivery
• Resolving customer complaints related to delay delivery missing and damage products
• Supervising and coordination both picking and delivery staff to ensure smooth daily operations

Last mile coordinator at Lulu group of international (2022-07 – 2025-07)

Manage and coordination same-day delivery operations ensuring timely service across all delivery slot

• Manage and coordination same-day delivery operations ensuring timely service across all delivery slot
• Ensuring safe and prompt home delivery of groceries and fresh products to customers
• Took full responsibility for end-to-end delivery management, including scheduling, coordination and customer satisfaction

Team leader at Flipkart (2021-01 – 2022-06)

Supervise shipment sorting and allocation

• Supervise shipment sorting and allocation
• Achieve zero lost shipments and maintain high-quality standards
• Conducting Huddle for rider partner on daily basis

Channel operation executive at DTDC EXPRESS LTD (2018-03 – 2021-01)

Conducting Huddle for rider partner on daily basis

• Identification of opportunities for expansion and client management
• Revenue generation & support to Channel Partners
• New client Acquisition & Upselling

BBA – Kannur University (2013 – 2016)

Logistics and supply chain management – Kerala University (2017 – 2017)