Muna Sayed Abualdahab

Experienced banking professional with over 16 years of experience in the UAE banking sector across leading institutions including Emirates NBD, Dubai Islamic Bank, Noor Bank, and Standard Chartered Bank. Specialized in Retail Banking Operations, Cards Operations, Payments, Release & Messaging, and Customer Service. Currently working as a Cards Supervisor at Dubai Islamic Bank, with strong leadership, operational control, and process improvement skills.

Seeking a higher managerial position where I can utilize my experience and grow into a senior role.

Cards Supervisor - Dubai Islamic Bank - UAE

(2018-01)

• Supervising daily operations in Cards Department
• Managing card issuance, activation, and customer requests
• Handling disputes and transaction monitoring
• Leading team performance and improving service quality
• Ensuring compliance with banking regulations

Operations Officer - Noor Bank - UAE

(2016-01 - 2018-12)

• Managing retail banking operations
• Processing transactions and handling customer requests
• Supporting compliance and operational procedures

Operations / Processing Officer - Standard Chartered Bank - UAE

(2015-01 - 2016-12)

• Handling cheque processing (CHQs) and scanning
• Managing insurance-related operations
• Supporting backend banking processes

Retail Banking Operations (Execution, Release & Messaging) - Emirates NBD - UAE

(2010-01 - 2017-12)

• Executing banking transactions efficiently
• Managing release processes and internal banking messages
• Supporting branch operations and retail banking services
• Handling customer-related operational issues
• Managing retail banking operations

High School Certificate