Myrat

Enthusiastic and customer-focused hospitality and tourism management graduate with a strong passion for creating memorable guest experiences. Possessing excellent communication and interpersonal skills, eager to contribute to a dynamic team and gain practical experience in the industry.

Customer Service Executive at Acai Berry The Amazon Boost (2025-04 – 2025-10)

Delivered high-quality service in a fast-paced environment with focus on customer satisfaction and operational efficiency.

• Delivered high-quality service to 80+ customers daily in a fast-paced environment.
• Maintained 98% order accuracy while handling dine-in and takeaway orders.
• Built strong customer relationships, enhancing overall experience and satisfaction.
• Increased repeat customers by 30% through excellent service and engagement.
• Reduced average order time by 25% improving operational efficiency.

Business Development Executive at Taze Ay Dairy Products Manufacturer (2024-03 – 2025-04)

Identified and engaged with international suppliers and manufacturers to support business growth and expansion.

• Identified and engaged with international suppliers and manufacturers to support business growth
• Coordinated meetings with European and Asian partners, including suppliers in Germany and China
• Conducted market research and sourcing to identify new business opportunities and cost-effective solutions
• Successfully established connections with international suppliers in Germany and China, expanding the company's global partner network
• Coordinated and secured high-level business meetings in Frankfurt within tight deadlines
• Identified cost-effective machinery suppliers, contributing to improved procurement efficiency

Sales Manager at Doganlar Used Cars Trading (2022-09 – 2024-02)

Vehicle and auto parts sales business focused on sourcing, refurbishing, and selling vehicles to Central Asia with specialization in accident and salvage vehicles resale.

• Vehicle and auto parts sales business focused on sourcing, refurbishing, and selling vehicles to Central Asia.
• Managed end-to-end operations including vehicle acquisition, mechanical repairs, parts sourcing, logistics, and sales.
• Specialized in accident and salvage vehicles resale
• Expanded export network to Middle East and Central Asian markets, driving consistent international sales growth.
• Successfully managed the purchase and shipment of over 40+ vehicles annually, ensuring compliance with export regulations.
• Grew the business from startup to a profitable operation, achieving full ROI within the first year and delivering an additional 1500 - 3000$ profit from each vehicle.

Sales Support Assistant at 7 Stars Safety Equipment Trading (2020-09 – 2022-09)

Supported the sales team by managing client records, quotations, and order documentation with focus on workflow efficiency.

• Supported the sales team by managing client records, quotations, and order documentation
• Coordinated with customers to follow up on inquiries and ensure timely responses
• Assisted in preparing invoices and processing orders, improving sales workflow efficiency
• Supported management and staff with timely access to critical records, improving overall workflow efficiency.
• Digitized the majority of records/files, improving accessibility and reducing reliance on physical storage.

Sales Assistant at Arzan Electronics Store (2017-07 – 2018-06)

Provided direct customer assistance and demonstrated product knowledge to guide clients in selecting electronic devices based on their needs and budget.

• Provided direct customer assistance, guiding clients in selecting appropriate electronic devices and accessories based on their needs and budget.
• Demonstrated product knowledge to effectively communicate features and benefits, resulting in increased sales and customer satisfaction.
• Consistently received positive customer feedback, maintaining a satisfaction rating above 90%.
• Recognized by management with an incentive for outstanding sales performance.
• Resulting in a 15% boost in accessory sales during campaign periods.

Bachelor of Business Administration in Hospitality and Tourism Management – City University of Ajman (2018-09 – 2022-05)