Nabil Boutachrafine

Software Engineer / Application Support Engineer specializing in electronic payment systems with experience supporting both Acquiring and Issuing environments. Provide L2/L3 application support for mission-critical banking applications, ensuring SLA compliance through incident investigation, root cause analysis, and issue resolution. Experienced in developing, enhancing, and maintaining backend applications and services using Java, C, REST APIs, PL/SQL, and Oracle Database.

Contribute to the implementation of business requirements by analyzing Business Specification Documents (BSDs), developing application enhancements, and supporting production deployments. Passionate about software engineering, systems programming, distributed systems, artificial intelligence, Big Data, and opensource technologies.

Monetic Support Engineer at HPS (2023-06 – Present)

• Application support of the PowerCARD solution in production environments for both Acquiring and Issuing activities.
• Monitoring, analysis, and resolution of incidents related to electronic payment transactions.
• Investigation of transaction anomalies through application log analysis and Oracle database data.
• Payment flow analysis, root cause identification, and implementation of corrective and preventive actions.
• Bug fixing, maintenance, and optimization of PL/SQL and Java components.
• Support for integration and evolution projects of payment systems for financial institutions.
• Collaboration with development, operations, and business teams to ensure service availability and performance.
• Technologies & tools: PowerCARD, Java, C, PL/SQL, Oracle Database, Unix/Linux, JBoss, Git, Jira, Confluence.

Software Development Internship at M2T SA (2021-10 – 2021-12)

• Participated in the development and maintenance of payment-related applications.
• Assisted in analyzing and processing electronic payment transaction flows.
• Wrote and executed SQL queries to retrieve, validate, and analyze data.
• Participated in testing, debugging, and validating application enhancements.
• Collaborated with cross-functional teams in a banking and electronic payments environment.
• Technologies: Java, SQL, Oracle Database, Git.

Master's Degree in Big Data and Cloud Computing – ENSET - Mohammedia (2024-10 – 2026-07)

Professional Bachelor's degree in development and Big Data – Federation for European Education (2020-09 – 2021-09)

DUT (Technology degree) in Computer development – Specialized Institute of Applied Technology (2018-09 – 2020-07)