Nadim Kagro

Operations and customer service professional with 8+ years of experience coordinating drivers, customers, scheduling, documentation, and daily service operations. Skilled in communication, record keeping, problem solving, and supporting efficient transport activities in fast-paced environments. Reliable, organized, and quick to learn, seeking a Driver Supervisor role supporting transport operations, driver coordination, and delivery performance.

E-Commerce Operations Coordinator - Self-Employed - UAE

(2024-01)

• Managed online business operations, including supplier communication, order processing, delivery coordination, and customer support.
• Coordinated with logistics partners to ensure timely deliveries and resolve transportation issues.
• Maintained accurate records of orders, deliveries, supplier communication, and customer transactions.
• Monitored order progress and delivery performance while ensuring customer satisfaction.

Customer Service Representative - Brightlink Cargo and Movers LLC - UAE

(2016-01 - 2024-12)

• Coordinated daily with drivers, movers, customers, and operations teams to ensure timely service execution.
• Scheduled service appointments and communicated operational updates between customers and field teams.
• Assisted in coordinating daily workloads, service priorities, and follow-up activities.
• Maintained operational records, booking information, service documentation, and customer updates.
• Supported daily logistics operations through communication, documentation, coordination, and administrative assistance.

High School Certificate - AL AQSA INSTITUTE OF MANAGEMENT AND TRAINING (2009-01 - 2010-12) DUBAI, UAE