Nafjan Thottathil

As an IT Support professional with a passion for technology, I manage IT operations for over 500 computers at the American University of Ras Al Khaimah. My experience spans desktop support, user support, and network management, covering various aspects of IT support. I excel in setting up, configuring, and troubleshooting video conference devices, Interactive Panels, and other computer hardware.

Additionally, I handle the installation, updating, and troubleshooting of software applications, including operating systems, antivirus programs, and office suites.

Data security and backup are my top priorities, ensuring systems are protected from unauthorized access and cyberattacks. I lead and motivate IT teams, coordinating customer service operations effectively. I utilize advanced tools to automate patching, asset management, remote troubleshooting, and reporting. Always eager to learn new skills and technologies, I collaborate well with other IT professionals. I take pride in delivering the best IT solutions for my employer and clients.

INFORMATION TECHNOLOGY CONSULTANT

Elgato Information Technology and Network Services, Al Ain, Abu Dhabi, UAE

• Negotiate with vendors and submit proposals and responses in accordance with the client's RFQs.
• Design, develop, implement, and maintain IT policies and procedures.
• Provide training and support on Information Technology for IT Support Officers and other employees.
• Perform end-user needs assessments and procured appropriate hardware and software to satisfy all end-user requirements.
• Responsible for troubleshooting Computers, NVR, Routers, and other devices.
• Provide alternate methods of access in case of network failures.
• Provide on-call remote and on-site IT support for clients in various cities.
• Manage network appliances such as switches, routers, and firewalls.

TERRITORY SALES OFFICER

Berger Paints India Ltd, Kollam, Kerala, India

• Developed new business relationships by personally presenting to major accounts within assigned territory a description of the company, its products, and capabilities.
• Initiated, developed, and promote strategic relationships with third parties as required thus broadening the scope of the company's business activity through increased market penetration.
• Responsible for achieving sales goals and executing sales plans, both volume and profit, within assigned sales territory.
• Oversaw the sale activities of products thereby achieving increased sales growth/maximized volume and value growth in depth.
• Responsible for maintaining accurate records about district/sales volumes, account volumes, promotional volumes, and route volumes on all product lines.
• Reported monthly on sales activity, business prospects, and competitor activity, and, at least, quarterly on sales performance, territory business plan, and market trends.

SALES AND CUSTOMER SUPPORT EXECUTIVE

BrandCrows Digital Marketing, Malappuram, Kerala, India

• Responsible for guiding potential buyers to buy the products online.
• Check inventory levels and make sure the store is coordinating proper inventory levels.
• Acknowledged all customers and handle guest complaints to their satisfaction.
• Processed the customer's order by entering it into the sales database for quote processing and delivery schedules.
• Provided customers with information about items and their delivery.

MBA (Marketing & HR)

LEAD College of Management

University of Calicut

BBA (Finance)

PPTM Arts and Science College

University of Calicut

HSE (Commerce)

Government Higher Secondary School