Nida Masood

Program Manager and Product Analyst with a strong background in risk and compliance, data, and customer success, primarily at Amazon Development Centre in Bangalore, India. I was recognized by Amazon HQ in Seattle with awards such as 'The Best Find' in 2019 and 'The Above & Beyond' in 2020 for my contributions, including automating 60% of operations and generating over $150M in revenue. My core competencies are program management, data analysis, vendor operations, stakeholder management, cross-functional collaborations, product analysis, and conflict resolution, with proficiency in tools like Axure RP Pro, Asana, Slack, JIRA, and Microsoft windows application. My career goals include leveraging my expertise in program management and customer success to drive impactful change. I hold a proven track record in implementing innovative strategies, such as enabling a virtual working model for 35% (out of 4.5K employees) of the workforce.

My experience with specific methodologies like Agile, Kaizen, and FMEA have helped optimize program performances while ensuring compliance across global teams.

kills used: Program Management (Agile) | Data Analysis | Annual Budgeting and planning | Capacity & Revenue Management | Proposal building & Negotiations | Stakeholder Management | Conflict resolution | Customer Success | Prototyping - Axure RP Pro | Asana | JIRA | Vendor | Excellent communication | Attention to detail | Strong analytical and problem solving | Working under pressure or in ambiguity | Multi-project management | Account management | Category management

• Managed the automation of Amazon Trade operations processes resulting in 60% productivity increase for a team of 3500 world-wide.
• Planned and implemented innovative cost-saving strategies that generated over $150M in revenue between 2019 and 2021.
• Responsibility of ensuring strict compliance of product shipments across world-wide teams. This included traveling on-site and working with the fulfilment centers to ensure the products were delivered on-time and were safe to use by the customers.
• Implemented a strategy to permanently enable virtual working model for 35% of the workforce (5000 employees).
• Managed multiple projects and product categories along with self initiated projects at the same time while maintaining the key performance metrics of the overall program. 
• Collaborated with Amazon leaders, marketing, technology teams, Legal, Business, Vendors to streamline change management and implement robust risk mitigation strategies.
• Managed annual budgeting and strategic plans globally where I led the meetings with senior managers and stakeholders to align on the OP goals.
• Worked on the supply chain mechanism at a Global level from product selection, product order creation, fulfilment center formalities, product classification required for safe product transportation via air, water, or road without hampering the brand name.
• Developed and implemented a KPI framework to measure and optimize program performance. Organized cross-functional collaboration for weekly / monthly / quarterly business reviews and presentations to ensure timely delivery of project deliverables. 

Bachelor of Engineering in Computer Science, VTU, 2013