Express Line Business Services LLC
SENIOR PUBLIC RELATIONS OFFICER, Express line business services L.LC, Dubai
(March 2021 – April 2023)
Achievements and responsibilities
- Support Public Relations Manager in developing, implementing and organizing public relations and public engagement programmers for various projects
- Assist employees in issuing and renewing family visas for their immediate dependents
- Provide general PRO support to departments for any activity involving the local authorities, including responsibilities for business licenses, permissions etc.
- Maintain all labor contracts, Emirates ID, passport with visa copies and photos on the HR network and employee files
- Assist the company and the employees with visa arrangements in Embassies
- Oversee production work of communications and promotional materials and liaise with designers and vendors for related issues
- Knowledge of processes and procedures (e.g., for visa processes and trade license renewals) related to government documentation and processes (e.g. for Ministry of Labor, Ministry of Immigration, Municipality, etc.)
- Obtain quarterly sponsorship reports from the immigration / Labor office and tally sponsorships and re-submit to immigration / Labor office with relevant support documents
- Ensure that all relevant documents are submitted periodically to the immigration / Labor office with regard to cancelled / absconding
- Monitor the renewal of permits and licenses including trade license, chamber of commerce certificates of registration, civil defense certificate for the hotel, etc.
- Regularly advise, update and communicate any new law changes, procedures and all change related to ministerial and governmental announcements to senior management
- Support and assist the business in staff visa cancellations. Obtain new employment visas / work permits for all expatriate employees
Al Taresh Business Management LLc
Customer Happiness Officer, Al Taresh Real Estate Services Trustee L.L.C, Dubai
(February 2019 – Januvery 2021)
Achievements and responsibilities
- Respond and resolve all inbound customer queries.
- Ensure our customers are 'satisfied or satisfied’.
- Provide an amazing, personalised experience to each customer.
- Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
- Analyse customer feedback while continuously looking for ways to improve customer experience.
- Provide an amazing, personalised experience to each customer. No copy and paste answers, only meaningful, personalised replies with love and care injected into each message.
- Obtain new employment visas / work permits for all expatriate employees
Typist, Happy Way L.L.C, Jumeirah, Dubai
(November 2014 –November 2018)
- Achievements and responsibilities:
- Manage complete visa/ labour card process of clients in coordination with PRO’s.
- Handle all documentations towards Ministry of Labour, Ministry of Interior (Dept. of Immigration, Traffic & Police), Ministry of Health, Ministry of Information, Ministry of Justice, Ministry of Education, Ministry of Finance & Industry, Municipality (All Section), Chamber of Commerce, Banks, and Telecommunication etc.
- Coordinate with the clients and resolve the legal employment issues like ban, issues of visa stamping and medical tests etc.
- Conduct all visa related matters in a timely, efficient and cost effective manner. Make suggestions and troubleshooting whenever required.
- Ensure that application and documents are submitted in a timely and cost efficient manner to the government authorities.
- Whenever required, follow-ups with PROs for pending documents required to process the employment visa/labour card. Such documents could be attesting education certificates, NOC letters, medical test, etc.
- Stay abreast with current & new UAE labour and immigration laws.
- Assist colleagues in family visa with proper documents
