Niharika Jain

Customer service-oriented hospitality individual with over four years of experience delivering exceptional service by exceeding customer expectations, creating memorable experiences, and cultivating lasting relationships through personalised service and proactive approach. Skilled in providing VIP-level service, supporting high-volume operations, and consistently enhancing customer satisfaction and retention through exceptional communication, organisation, and a keen attention to guest needs.

F&B Hostess at Erth Hotel (Armed Forces Officers Club & Hotel) (2024-06 – 2026-01)

Concurrent with role below

• Delivered VIP service to royal families, senior military officials, and international dignitaries, maintaining a departmental guest satisfaction score of 90%.
• Managed 50+ daily orders and billing via MICROS POS, that eliminated billing discrepancies.
• Increased repeat visit frequency among returning guests by remembering personal preferences for top-tier regulars, enabling anticipatory service (preferred seating, dietary choices, occasion recognition).
• Resolved 100% of guest concerns on the floor without manager escalation over 3-month period, applying active listening and on-the-spot service recovery, resulting in measurable KPI improvement across the F&B department.
• Upheld full HACCP compliance and front-of-house hygiene standards across all service periods.

Patient Service Hostess (Catering) at Abu Dhabi Stem Cells Center (2024-12 – 2025-08)

Seasonal / Concurrent

• Delivered precise meal service to 50+ inpatients daily, accurately accommodating complex medical, religious, and allergy-related dietary requirements with zero reported dietary errors across 8-month deployment.
• Reduced patient dietary complaints by collecting and escalating structured meal feedback weekly, directly influencing menu adjustments that improved satisfaction scores in the catering department.
• Onboarded and mentored 3 new catering staff on hospital SOPs, food service, and PPE compliance.
• Responded to emergency dietary change requests with an average turnaround of under 10 minutes, maintaining service continuity in a high-sensitivity medical environment.

F&B Intern at Renaissance Lucerne Hotel & The Hotel Autograph Collection (Marriott) (2022-07 – 2022-10)

• Supported full F&B service operations across two 5-star Marriott properties catering to 200+ guests daily, maintaining a zero guest complaint record in breakfast buffet and in-room dining service.
• Reduced food waste by 15% through disciplined FIFO and LIFO stock rotation and precise inventory reconciliation, contributing to measurable cost savings.

Master of Arts in International Hotel Business Management – Swiss Hotel Management School (SHMS)

Bachelor of Arts in Tourism & Hospitality Management – Edinburgh Napier University

Diploma in Tourism & Hospitality Management – PSB Academy