Nilesh Ghimire

A results-driven IT Support Professional with four years of extensive experience, I provide exceptional technical assistance and ensure seamless operational continuity across Operating Systems: Windows Server 💻, Linux (Ubuntu, CentOS, Debian) 🐧, macOS 🍎. I excel at proactively identifying system vulnerabilities and implementing preventative solutions, significantly minimizing downtime and bolstering system stability. My goal is to optimize IT infrastructure for organizational efficiency and strategic objectives.

Networking: Firewalls 🛡️, Routers 🌐, Switches 🔗, VPNs 🔒, DNS 🗺️, DHCP 🔌, TCP/IP, Ethernet, LAN, WAN, IP Addressing, Subnetting, VLAN

Hardware Support & Asset Management: Desktops 🖥️, Laptops 💻, Printers 🖨️, Peripherals, Component Replacement, Upgrades, Preventative Maintenance, IT Asset Management 📊, Lifecycle Management

Microsoft Ecosystem Administration: Microsoft Exchange 📧, Office 365/Microsoft 365 Suite ☁️ (Mailbox Management, Distribution Lists, Security, Licensing, Troubleshooting Core Applications)

Cloud Platforms: Azure ☁️, AWS ☁️, Google Cloud ☁️

Virtualization: VMware, Hyper-V

Security: MFA, Patch Management, Backup & Disaster Recovery, Endpoint Protection, SIEM, Security Compliance 🛡️

Scripting & Automation: PowerShell 🚀, Bash, Python

Applications: Microsoft 365, Exchange, Enterprise Applications, CRM, WordPress, Wix, Desktop Applications

Tools: Ticketing Systems (Jira ✅, Zendesk ✅, ServiceNow ✅, Remedy), Monitoring Tools (Zabbix, PRTG, SolarWinds, New Relic), Google Workspace, Microsoft Office.

Troubleshooting & Analysis: Root Cause Analysis, Hardware/Software Troubleshooting 🛠️, Deductive Reasoning 🧠, Repeat Call Analysis 📈

Other: Active Directory Management ⚙️ (User Accounts, Security Groups, OUs, Group Policies, Provisioning, De-provisioning, Password Resets, Permissions, Authentication Troubleshooting), System Performance Tuning, IT Documentation, IT Audits, Compliance (ISO 27001, GDPR), Team Management, Excellent Written and Oral Communication Skills 🗣️, Customer Management, Proactive Ownership, Ability to work with deadlines, Ability to work independently or as part of a team, Flexible work schedules.

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• Managed and maintained IoT devices, ensuring optimal performance and connectivity.
• Installed and configured laser printer drivers; provided technical assistance for graphic-related software and hardware, ensuring operational efficiency.
• Performed routine checks and maintenance of CCTV cameras and office equipment, ensuring continuous functionality and reliability.
• Troubleshot and reconstructed company network infrastructure, restoring connectivity and optimizing performance.
• Administered and updated CMS sites using the Tilda system, ensuring website functionality and content accuracy.
• Executed monthly email backups using both manual (Outlook) and automated software to ensure data integrity and disaster recovery preparedness.
• Configured and managed IP phone PABX systems (Free PBX on Raspberry Pi), utilizing remote access tools (RealVNC) for efficient administration and support.
• Collaborated effectively with team members on ongoing projects, providing proactive support and assistance to ensure successful project completion.
• Managing customer interactions via chat, email, and social media.
• Proficient in CRM systems, live chat tools, and ticketing systems.
• Effective problem-solving for resolving inquiries and technical issues.
• Delivering accurate product and service information.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Achievement of performance metrics such as high satisfaction ratings and improved response times.
• Adaptability to new processes, technologies, and customer needs.
• Participation in quality assurance through feedback and training.
• Proficient in specialized computer hardware troubleshooting, Windows crash resolution, and comprehensive system maintenance.
• Specialization in CCTV systems, particularly Hikvision NVR and DVR setups.
• Skilled in social media platform management and delivering top-notch customer support.
• Specialized expertise in managing switches, routers, and access points for optimal network performance.
• Strong understanding of IT documentation and ticketing systems.
• Proactively enhances departmental collaboration through efficient communication channels, ensuring top-tier service for an optimal work environment.
• Experienced in HR administration tasks such as employee record management and interview scheduling, utilizing HRIS for efficient data management and report generation.
• Exemplary proficiency in advanced document processing and organizational tools within the Windows

Office Suite.

• Excellent presentation and training skills for knowledge transfer.
• Skilled in coordinating and managing internal office events, including scheduling departmental meetings and training sessions.
• Proficient in optimizing time scheduling to ensure efficient resource utilization and maximized productivity during events.
• Adaptable and eager to learn new technologies, continuously staying updated with the latest advancements to ensure optimal IT operations.

 

Managing Projects with Microsoft 365

Windows Server 2022 Administration

Career Essentials in Generative AI by Microsoft and LinkedIn