Sales Agent at Miss Couture (2025-09 – Present)
Sales agent at Miss Couture delivering exceptional customer service in fashion retail
- Achieved and consistently exceeded monthly sales targets through personalized styling and customer-focused service
- Increased repeat customer rate by building strong client relationships and providing tailored recommendations
- Successfully sold high-value and custom-made dresses by understanding client needs and preferences
- Provided expert guidance on dress styles, fabrics, sizing, and alterations
- Delivered excellent customer service, resulting in positive feedback and referrals
- Assisted customers from initial consultation to final fitting, ensuring satisfaction
Online Sales Representative at Freelance (2019 – 2025)
Online sales representative managing products and customer relations across multiple social media platforms
- Sold products through online platforms (Facebook, Instagram, WhatsApp, TikTok)
- Communicated with customers, answered inquiries, and provided product information
- Managed orders, payments, and delivery coordination
- Handled customer complaints and ensured customer satisfaction
- Promoted products through posts, stories, and online marketing
Translator Assistant at Translation Office (2024-10 – 2025-10)
Translator Assistant managing client communications and document translation services
- Received and managed incoming calls from clients, providing information about translation services, deadlines, and administrative procedures
- Received clients in the office, identified their needs, and guided them through the document submission process
- Handled customer inquiries with professionalism and empathy, ensuring clear communication in Arabic, French, and English
- Translated, proofread, and formatted official documents with accuracy while respecting tight deadlines
- Drafted administrative letters and official correspondences, strengthening organizational and writing skills
- Introduced new translation tools and digital solutions, improving workflow efficiency and saving time for the team
- Maintained accurate records of client requests and ensured smooth coordination with colleagues to deliver high-quality service
Intern at Translation Office (2024-03 – 2024-10)
Internship focused on translation, proofreading, and client-facing administrative tasks
- Translating and proofreading various document types
- Improved ability to work under tight deadlines while ensuring accuracy
- Developed excellent attention to detail and strengthened verbal communication through client-facing interactions
Lawyer Clerk at Law Office (2020-06 – 2020-09)
Lawyer Clerk supporting client management and legal document administration
- Assisted in managing client inquiries, scheduling appointments, and maintaining professional communication, ensuring excellent client experience
- Welcomed and guided clients at the office, providing clear instructions on document submission and procedural requirements
- Drafted, proofread, and organized official documents, ensuring accuracy and compliance with legal standards
- Maintained confidential client records and organized files efficiently, supporting smooth administrative operations
- Coordinated communication between clients and lawyers, demonstrating strong interpersonal and problem-solving skills
- Managed incoming calls and emails, addressing queries promptly and professionally in multiple languages
