Nina

Motivated and customer-focused Sales Associate with experience in fashion retail and a strong passion for delivering exceptional customer service. Skilled in building rapport with clients, understanding their needs, and recommending products that enhance their shopping experience. Fluent in Arabic, English, and French, allowing effective communication with diverse customers.

Known for a positive attitude, strong communication skills, and the ability to work in a fast-paced environment while maintaining high sales performance.

Sales Agent at Miss Couture (2025-09 – Present)

Sales agent at Miss Couture delivering exceptional customer service in fashion retail

• Achieved and consistently exceeded monthly sales targets through personalized styling and customer-focused service
• Increased repeat customer rate by building strong client relationships and providing tailored recommendations
• Successfully sold high-value and custom-made dresses by understanding client needs and preferences
• Provided expert guidance on dress styles, fabrics, sizing, and alterations
• Delivered excellent customer service, resulting in positive feedback and referrals
• Assisted customers from initial consultation to final fitting, ensuring satisfaction

Online Sales Representative at Freelance (2019 – 2025)

Online sales representative managing products and customer relations across multiple social media platforms

• Sold products through online platforms (Facebook, Instagram, WhatsApp, TikTok)
• Communicated with customers, answered inquiries, and provided product information
• Managed orders, payments, and delivery coordination
• Handled customer complaints and ensured customer satisfaction
• Promoted products through posts, stories, and online marketing

Translator Assistant at Translation Office (2024-10 – 2025-10)

Translator Assistant managing client communications and document translation services

• Received and managed incoming calls from clients, providing information about translation services, deadlines, and administrative procedures
• Received clients in the office, identified their needs, and guided them through the document submission process
• Handled customer inquiries with professionalism and empathy, ensuring clear communication in Arabic, French, and English
• Translated, proofread, and formatted official documents with accuracy while respecting tight deadlines
• Drafted administrative letters and official correspondences, strengthening organizational and writing skills
• Introduced new translation tools and digital solutions, improving workflow efficiency and saving time for the team
• Maintained accurate records of client requests and ensured smooth coordination with colleagues to deliver high-quality service

Intern at Translation Office (2024-03 – 2024-10)

Internship focused on translation, proofreading, and client-facing administrative tasks

• Translating and proofreading various document types
• Improved ability to work under tight deadlines while ensuring accuracy
• Developed excellent attention to detail and strengthened verbal communication through client-facing interactions

Lawyer Clerk at Law Office (2020-06 – 2020-09)

Lawyer Clerk supporting client management and legal document administration

• Assisted in managing client inquiries, scheduling appointments, and maintaining professional communication, ensuring excellent client experience
• Welcomed and guided clients at the office, providing clear instructions on document submission and procedural requirements
• Drafted, proofread, and organized official documents, ensuring accuracy and compliance with legal standards
• Maintained confidential client records and organized files efficiently, supporting smooth administrative operations
• Coordinated communication between clients and lawyers, demonstrating strong interpersonal and problem-solving skills
• Managed incoming calls and emails, addressing queries promptly and professionally in multiple languages

Master's degree in Translation and Interpreting (Arabic - English - French) – Institution of Translation, Ahmed Ben Bella University of Oran (2023 – 2024)

Bachelor's degree in Translation and Interpreting (Arabic - English - French) – Institution of Translation, Ahmed Ben Bella University of Oran (2021 – 2022)

Baccalaureate Certificate – Ibn Mahrez El Wahrani High School (2018 – 2019)