Nuha Adam

Expert surgical coordinator in peration theater, surgical coordinator & patient Coordinator with talents in administrative coordination and patient support.

Quttainah Specialized Hospital – Surgical and Case Coordinator (Oct2022-May2023)

v Scheduling and confirming patients clinical and surgical appointment.

v Organize patients flow.

v Educated the patient about his/her procedure if needed.

v Do pre consultation and evaluation to the patient & prepare him for surgery in case his surgeon not available.

v Providing patients with pre-op & post operative instructions.

v Ensuring all appointments are scheduled in a timely manner in accordance with the Physician or Surgeon's directions.

v Discuss & set surgery plan with patient (Payment, surgery date & time).

v Contact the patient & confirm his/her surgery or clinical appointment.

v Share the surgical booking forms with all concerned staff.

v Ordering medical supplies if needed & do follow up with the supplier company & purchasing department.

v Answering telephones and emails as well as common questions about surgical times, appointments and instructions – same for clinical schedule.

v Share weekly and monthly patient statistics report with hospital manager.

v Ensure that all concerned staff are informed continually and updated in case surgery or clinical appointment has been cancelled, rescheduled or in case of additional OT cases.

v respond to patient concern timely and ensure patient satisfaction.

v Handling problem’s and solve it in a professional way.

v Collaborate and follow up visiting doctors social media marketing campaign with marketing team.

v Translator for the foreigner visitor doctors.

v Educate and support colleagues about position requirements.

v Sale hospital/clinic service’s in a professional way.

King’s college Hospital London Abu Dhabi – OT Booking - Surgical Coordinator (Jan2019 – April 2022)

v Scheduling OT cases & procedures.

v Scheduling patients' surgeries & appointments.

v Confirming surgeries date & times with patients, doctors & OT team.

v Scheduling emergencies cases & add them to OT schedule.

v Do pre consultation and evaluation for the patient & prepare him for surgery in case his surgeon not available.

v Providing patients with pre- & post-operative instructions.

v Managing surgical documents, gathering and inputting patients' information, and entering post-surgery data into the system.

v Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions.

v Organize patient’s flow between reception & recovery area.

v Discuss & set surgery plan with patient.

v Be sure that all blood tests & anesthesia checkups are done before the surgery date.

v Do follow up with the insurance department in case the surgery/procedure is covered by insurance.

v Contact the patient to confirm his/her surgery.

v Ensure all concerned staff are informed continually and updated in case of surgery cancellation, rescheduling or in case of additional cases.

v set all patients follow up appointments & confirm it back with inpatient department & OPD.

v Share the daily operation theater report to all concerned staff.

v Prepare all the documents required (booking form-blood results-insurance approval-cost estimate) and hand it over to the OT department.

v address Patient request and needs in a professional manner.

v Answering telephones and emails as well as common questions about surgical times, appointments, and instructions.

v Replying to staff queries & emails.

v respond to patient concern timely and ensure patient satisfaction.

v keep all patients records confidential.

v Share weekly OT statistics report with the clinic manager.

v Share OT monthly report with CEO, clinic Manager & accountants.

v Share yearly OT statistics report with the high management & accountants.

v Do follow up with the procurement department & be sure all the consumables are available before the surgery or procedure.

v Do booking for external surgeries (surgeries done outside our OT- in other hospitals) & share it in a monthly basis report with CEO & hospital manager.

v Scheduling OT staff schedule.

v Solving patients’ problems.

v interpreter English - Arabic and vice versa.

v Work as business development+events coordinator.

Cosmesurge & Emirates Hospital – surgical & Patient Coordinator from (May2011- Oct 2017)

v Explain to the patient all information related to surgery.

v Prepare OT booking forms & all documents required. follow up with the operation theater.

v Confirm with the patient all the information’s related to his / her surgery and confirm the surgery date and time.

v Follow up with the patients after surgery and fix appointment with the doctor for follow up.

v Provide excellent customer service to the visitors by greeting them in a professional way.

v Ensure all patients’ information is kept confidential and protected.

v Assist daily clinic operations.

v Ensure all clinic staff are updated on Appointment cancellation and rescheduling.

v Answering call inquiries and providing necessary clarifications.

v Booking appointments.

v Contact patient to confirm/schedule or cancel his / her surgery appointment.

v Prepare weekly operational reports and share them with the branch manager.

v Prepare monthly patient satisfaction survey and share it with branch manager.

Khartoum University – bachelor’s in business administration.