Ola Zhour

Results-driven Human Resources professional with 6+ years of experience in HR operations, including recruitment, onboarding, employee relations, and payroll management. Proven ability to streamline processes, reduce hiring times by 40%, and ensure HR compliance. Skilled in policy development, employee engagement, performance management, and HRIS.

HR Team Lead at Resources For Employment (2024-04 – 2026-01)

• Led a team of HR professionals, ensuring timely and accurate completion of daily HR operations and fostering a high-performance environment.
• Spearheaded innovative recruitment strategies, reducing average hiring time by 40% and improving candidate quality.
• Managed payroll and benefits administration with 100% accuracy and compliance with UAE labor laws.
• Handled employee relations and resolved grievances, maintaining a positive work environment.
• Ensured strict compliance with UAE labor laws and internal company policies.

HR Generalist at Samapay (2023-02 – 2024-02)

• Managed full-cycle recruitment and onboarding, enhancing candidate experience and training efficiency.
• Generated monthly HR reports and facilitated policy training sessions.
• Processed accurate payroll by verifying timesheets and collaborating with accounting.
• Drafted internal HR documents, reports, and employee correspondence.

HR Specialist at Yafour Hotel and Resort (2021-11 – 2022-12)

• Handled administrative HR tasks and prepared reports to support operations.
• Implemented policy improvements to boost office efficiency and employee satisfaction.
• Managed initial recruitment steps and maintained confidential employee records.
• Resolved internal workplace conflicts and improved team cohesion.

HR and Admin Officer at Bedros Contracting Company (2018-08 – 2021-10)

• Supported performance management cycles and employee development programs.
• Worked with the CEO on sensitive HR matters and strategic planning.
• Authored and managed critical HR documentation and company policies.

Diploma in Physical Education – Damascus University (2016-09 – 2018-08)