Osman Abdelrahman

Manage incoming calls or make outgoing calls.

Actively listen to customers Identify customer needs.

Research customer problems.

Answer questions and inquiries professionally.

Offer solutions to customer complaints. Manage and track customer calls.

Make updates to customer databases. Maintain call center equipment and systems.

Adhere to company policies and regulations.

Transfer customer calls when appropriate.

Work quickly and efficiently. Take opportunities to upsell to customers when appropriate.

Train new members of staff on policies and procedures.