Passant Eid

Business Planning & Operations professional with 7+ years of experience driving business performance across manufacturing and real estate industries. Experienced in revenue planning, production and operations planning, executive reporting, KPI management, and cross-functional coordination. Proven ability to translate business data into strategic decisions, improve operational efficiency, optimize planning processes, and support senior management through data-driven reporting and business insights.

Strong background working across Sales, Finance, Production, Customer Service, and Executive Management.

Operations Planning & Control Section Head - HOLZTEC | Kneer-Südfenster Partner

(2025-01)

• Led monthly revenue planning and business performance reporting, providing senior management with actionable insights to support strategic decision-making.
• Developed integrated production plans aligned with sales forecasts, manufacturing capacity, and customer delivery commitments to maximize operational efficiency.
• Designed, monitored, and analyzed operational KPIs and executive dashboards to evaluate business performance and support strategic planning.
• Oversaw cost monitoring and expense control to improve financial visibility and operational efficiency.
• Leveraged ERP and CRM systems to streamline business processes, improve operational visibility, and enhance customer experience.
• Managed end-to-end planning of delivery and installation activities, coordinating resources, timelines, and customer requirements to ensure on-time project execution.
• Prepared executive presentations and performance reports for the CEO to support monthly business reviews and strategic decision-making.

Operations Coordination & Development - Senior Specialist - HOLZTEC | Kneer-Südfenster Partner

(2022-04 - 2025-01)

• Prepared monthly revenue and business performance reports, providing management with insights into operational and commercial performance.
• Developed production plans based on sales demand, operational priorities, and manufacturing capacity.
• Improved operational workflows, achieving a 30% reduction in lead time.
• Managed maintenance budgets and strengthened financial follow-up processes, improving budget control and supporting timely cash collection.
• Facilitated cross-functional collaboration between Operations, Sales, Finance, and Production to improve planning accuracy and business execution.

Operations Coordinator - HOLZTEC | Kneer-Südfenster Partner

(2018-10 - 2022-04)

• Coordinated business operations across Sales, Production, Site Engineers, and Clients to ensure smooth project execution.
• Managed expense tracking and maintenance budgets, reducing processing time by 20%.
• Planned and coordinated delivery schedules, installation activities, and customer appointments to ensure timely execution.
• Managed customer escalations and coordinated with internal departments to ensure timely issue resolution and customer satisfaction.

Customer Care Executive - EMAAR MISR

(2017-10 - 2018-10)

• Managed high-volume customer communications in a fast-paced real estate environment while maintaining high service standards.
• Resolved customer concerns by coordinating with internal departments to ensure timely service delivery and customer satisfaction.

Sales Advisor - BETWEEN REAL ESTATE SERVICE PROVIDER

(2017-07 - 2017-10)

• Generated qualified sales leads and converted opportunities into successful customer engagements.
• Conducted meetings with prospective clients to understand their requirements, negotiate terms, and support successful deal closures.
• Built strong customer relationships by identifying client needs and recommending suitable solutions.

Digital Marketing Specialist - Titans Media Group

(2016 - 2017)

Treasury Intern - Piraeus Bank Egypt

(2015 - 2015)

Digital Marketing Intern - El Shrouk Contracting Egypt

(2014 - 2015)

Bachelor of Commerce - English Section - Ain Shams University (2017)