Prabhanand G

About Me (in brief):

• Currently staying in Dubai.
• Working as an assistant manager at Concentrix, in Workforce Management, managing a team of 6 Forecasters, 8 Schedulers and 2 planners for an account which has a headcount of around 4500.
• Possess very good understanding of business analytics and related features.
• Expert at preparation of reports and dashboards using data visualization tools.
• Hands on experience at preparation of PPT presentations to explain analysis.
• 4+ Years of experience at team management
• Along with my experience at WFM I also have excellent hands experience at report and dashboard preparation for presentation

  I have discharged my duties in the following 8 roles (starting with the most recent one):

• Workforce Management: Assistant Manager - WFM -2 Years 11 Months
• Workforce Management: RTM Team Leader - 1 Year 2 Months
• Workforce Management: RTM Analyst - 1 Year 7 Months
• Training & Quality: Quality Analyst - 1 Years 2 Months
• Training & Quality: Process Trainer - 2 Years

I have 6+ Years of experience in Workforce Management.

I have 4+ Years of experience in Team Management

I have 15 years of experience in the contact centre industry.

Have in depth knowledge of functioning of a contact centre / BPO.

Along with WFM I also have experience as a Quality Analyst and a Process Trainer.

I graduated in the year 2005 - 06.

Highest Degree: Bachelor of Commerce