Preetha Devadasan

Qualified professional with a working experience of over 13+ years in Product Enhancement, Training, Quality & Client Relation Management Experience in ITES with superior knowledge of Problem Management and Project Management. With impeccable communication and interpersonal skills. Result oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.

Cargoflash Infotech Private Limited September 2019 till May 2023

Arm Head – OctoClub and OctoSource 

• Responsible for strategy Planning and Management
• Understanding the product
• Pricing and positioning of respective product in suitable market
• Team Liasoning

– Resource hiring and planning, Training plan, Team building, Quality, Development business.

• Guide team on BRD/SRS preparation and review.
• Co-ordinate with Development team and oversee product from documentation to delivery stage.
• Appraise new product ideas and strategies appropriate to market plans.
• Coordinate with client on project management

Quality – Manager

• Worked on 360-degree quality metric as per the internal requirement
• Currently working in the project as Associate PMO majorly focussed on coordinating with the stakeholders.
• Being a part of change management – Organisational quality
• Been a lead in the training department – Organising the Process level and Organisational training (from external vendor)

OCF High Couture Pvt Ltd (Gurgaon) Since July 3rd 2018 till August 2019

Client Relationship Manager 

• IT support functions (E-commerce Website)
• Support to Management with accounts, administration, SMM Marketing strategies (Brand Building)
• Business Plan, adaptive strategies based on ever changing markets.
• Execution on day to day operations including photo shoots.

Annex Med (Velachery) Since Dec 2015 till March 2016

Sr. Team Leader 

-Interaction with Clients

-Taking care of RCM Module.

Experience at Technosoft Solutions (Oct'2006 till Jan 2015) 

Exploring as a Team leader with additional responsibility of a trainer.

Team Lead: 

• Refreshers to the team on weekly basis, evaluating team knowledge

--Team production and reports shared to client on daily basis

--RCM client email response within 24hrs

--RCM client call (6 clients) each week call needs to be scheduled and discussion needs to be done on the feedback and improvement on the process

--Every month call discussion on the improvement of Revenue percentage for the management

Trainer: 

Inspite of being a team lead my role after the project being live is as a trainer.

--New joiners' evaluation and training on RCM process

--Mainly concentrated on Ambulance billing, process flow and denials

--Tests been conducted for the fresher to evaluate on their knowledge level. If the mark obtained is less than 85% then retest needs to be conducted.

-- Tests been conducted for the existing agent as well as refreshers.

-- Status reports need to be shared and discussed with my supervisors.

Experience in Detail

Working with TECHNOSOFT from Oct 2006 till Jan 2015

Roles & Responsibilities:

# Delivering time framed targets

# Ensuring quality output

# Quality audit # Interaction with the Clients

# RCM discussion on the improvement of the project

Academic Qualifications:

Post-Graduation:  Masters of Business Administration (MBA)

Major (HR & Marketing) Masters in Economics

Meenakshi College for Women (Chennai)

Under Graduation:  Bachelors in Economics

Meenakshi College for Women (Chennai)

Academic Projects: a) Pollution on River Palar. b) Micro Finance and Women Empowerment.