Priya Priya

A results-driven Soft Services Supervisor with 11 years of experience leading housekeeping and facilities management operations across diverse, high-volume environments. Expertise in optimising operational efficiency, ensuring compliance with industry safety standards, and fostering a culture of teamwork and accountability. Known for effectively managing teams, overseeing subcontractors, and maintaining high service delivery standards.

Proven track record of achieving operational excellence while managing resources, improving staff performance, and ensuring client satisfaction. Highly adaptable, with a strong ability to work in multicultural teams and across varying work environments.

Housekeeping/Soft Service Supervisor at Keolis MHI-Dubai Metro (2022-05 – Present)

Supervised cleaning teams to ensure delivery of high-quality cleaning services within Dubai Metro premises.

• Supervised cleaning teams to ensure delivery of high-quality cleaning services within Dubai Metro premises.
• Enforced strict safety procedures and work instructions, guaranteeing staff compliance with industry standards.
• Managed the inventory of cleaning tools, equipment, and consumables, ensuring optimal stock levels and functionality.
• Coordinated with subcontractors for pest control, waste management, and laundry services, ensuring seamless operations.
• Maintained accurate records and provided timely reports to HR coordinators for workforce management.

Soft Services Supervisor at Imdaad Facilities Management LLC (2020-12 – 2022-04)

Supervised housekeeping staff, ensuring compliance with safety procedures and quality service delivery.

• Supervised housekeeping staff, ensuring compliance with safety procedures and quality service delivery.
• Efficiently managed housekeeping operations, meeting client requirements and exceeding expectations.
• Delivered cleaning services proactively to support operations, ensuring all tasks were completed within stipulated timeframes.
• Managed staff discipline, safety compliance (PPE), and ensured response to housekeeping-related incidents.

Soft Services Supervisor at Isnaad Facilities Management LLC (2019-12 – 2020-12)

Managed housekeeping staff, ensuring safety and timely completion of cleaning services per management's instructions.

• Managed housekeeping staff, ensuring safety and timely completion of cleaning services per management's instructions.
• Fostered team discipline, monitored staff performance, and ensured adherence to health and safety guidelines.
• Delivered cleaning services efficiently to maintain smooth operational flow at client-specific locations.

HR/Operations Coordinator at Ultimo Cleaning Services LLC (2019-05 – 2019-11)

Led recruitment efforts by drafting job descriptions, posting ads, and managing the hiring process.

• Led recruitment efforts by drafting job descriptions, posting ads, and managing the hiring process.
• Maintained employee records in compliance with legal and company policies.
• Conducted interviews, screened resumes, and managed onboarding processes to meet staffing requirements.

Sr. Soft Service Supervisor at LA MER MALL (2018-05 – 2019-04)

Supervised housekeeping operations, ensuring adherence to safety protocols and cleaning standards.

• Supervised housekeeping operations, ensuring adherence to safety protocols and cleaning standards.
• Ensured the timely completion of work assignments and addressed any housekeeping-related incidents.
• Supported health and safety coordinators, ensuring staff knowledge of hazardous tasks and safe work practices.

Jr. Manager (Promoted) at OCS Golden Mile Shopping Mall (2018-01 – 2018-05)

Managed housekeeping operations, ensuring efficient service delivery and adherence to operational standards.

• Managed housekeeping operations, ensuring efficient service delivery and adherence to operational standards.
• Handled procurement and monitored local purchases, ensuring stock availability and operational continuity.
• Coordinated call centre operations and ensured performance met the required service standards.

Sr. Soft Service Supervisor / HSE Representative at OCS Box Park Mall (2016-04 – 2018-01)

Ensured housekeeping staff delivered cleaning services safely and according to specific instructions.

• Ensured housekeeping staff delivered cleaning services safely and according to specific instructions.
• Promoted compliance with health and safety procedures, ensuring all staff used Personal Protective Equipment (PPE) and followed safety standards.
• Managed housekeeping operations, delivering cleaning services and maintaining operational standards at client locations.
• Conducted risk assessments, provided guidance on hazardous tasks, and supported safety coordinators on-site.

Archive Clerk / Documentation Department at Chicago Maintenance & Construction Co. LLC (2013-04 – 2015-03)

Supported change management initiatives by ensuring accurate completion of labelling and verification forms.

• Supported change management initiatives by ensuring accurate completion of labelling and verification forms.
• Coordinated control documentation, ensuring quality records were maintained according to company standards.
• Managed data efficiently, ensuring accurate document control for smooth operations.

Bachelor in Business Administration in Business Administration – World Classical Tamil University (2021)