Rabab Laqtib

Accomplished and Energetic with solid of achievement in Front office department.Motivated leader with strong organisation and prioritisation abilities

Assigns duties and shifts to employee and observes performances to ensure adherence to hotel policies and established operating procedures

Create schedule utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings

Successfully work with the Hotel Operations Manager to ensure that the set target for brand audit is achieved

Assume manager on duty shift in absence of General Manager

Set up controls (over time, safety deposit boxes, master keys, banks, etc.) and audit them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Maintain close communication with housekeeping, sales, maintenance and all other departments. Uphold a professional image at all times through appearance and dress

Coach, monitor, and develop team members for improved performance

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards

Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests

Assigns duties and shifts to employee and observes performances to ensure adherence to hotel policies and established operating procedures

Create schedule utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings

Successfully work with the Hotel Operations Manager to ensure that the set target for brand audit is achieved

Assume manager on duty shift in absence of General Manager

Set up controls (over time, safety deposit boxes, master keys, banks, etc.) and audit them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Maintain close communication with housekeeping, sales, maintenance and all other departments. Uphold a professional image at all times through appearance and dress

Coach, monitor, and develop team members for improved performance

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards

Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests