Rachid Bazzy

Accomplished management professional with 18 years of career progression in Restaurant operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes, and costs.

Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with Arabic, French, English fluency and well-versed in employee, vendor, and partner relations.

Operations Manager

Bait AlBahar Restaurants llc - Dubai December 2013 to March 2021

The restaurant has three floors with three different concepts:

International cuisine, Arabic and Japanese/shisha lounge.

In charge of the entire restaurant business and operation mainly:

• Implementing policies and standard operating procedures
• Maximized productivity and management systemby establishing specificgoals and managing operations.
• Handling all the HR matters and visa procedures
• Dealing with all relevant authorities such as: Dubai municipality, economicdepartment, civil defense
• Hiring and training
• Menu costing, pricing, engineering, and development

Operations Support Manager

Zabeel Investments - Dubai June 2009 to July 2012

The light Group Dubai

Provide all the necessary support to the opening and development of the concept, reporting to the COO on the day-to-day progress:

• Coordinate the preopening requirement and liaise with the project manager.
• Menu costing /inventory/cost control
• Procurement and purchasing
• Staff hiring and training: for Solis Club.
• Handling visa Successfullyopening:

Solis Beach club: Tiara Residence - Palm Jumeirah Caramel Lounge - DIFC

Senior Operations Manager Avant Restaurants LLC - Dubai January 2006 to May 2009

Part of Vintage holding group, the company manages the restaurants division within the group. Responsible of providing all the operational support required for the business.

• Determine the units' needs, maintaining the appropriate labor and f&b costs.
• Interviewing and hiring staff
• Procurements and stock control
• Maintaining the standards
• Menu costing and pricing
• Staff managing and implementing rules & regulations.
• Coordinating with the restaurant managersto increase the sales and maintain the best qualityof food and service.

Successfully opened two Casper& Gambinis restaurants in Dubai

Operations manager West One House of Food - Dubai June 2005 to December 2005

In charge of the whole operation including: Basket Sales / outside Catering / Supermarket& corporate Orders.

• Staff training and motivating.
• setting daily production and analyzing the returns to monitor the production and foodcost.
• coordinate with the chef to develop the menu.
• Menu costing and stock control
• Arranging private parties and office functions
• Monitoring the daily orders and deliveries to Supermarkets
• Monitoring the corporate order mainly to corporate offices

Restaurant General Manager

Yo! Sushi - Dubai

December 2003 to June 2005

• Purchasing/costing/stock taking.
• Conducting the yearly staff appraisal
• Interviewing and hiring staff
• Monitoring the day-to-day operations

Outlet Manager

Jumeirah Emirates Towers (Jumeirah Group) - Dubai June 2003 to November 2003

Reporting to the food and beverage manager, responsible for

• Setting the monthly training calendar
• Maintaining the high quality of products and service
• In charge of checking the quality of coffee in all the outlets
• Maintaining all the paperwork

Area incharge

MMI - Costa

January 1999 to June 2003

in 1999 successfully opening the first costa in uae in the aviation club followed by Deira city center, moved to Ain where we opened the first costa in Al Jimi mall.

Been promoted to supervisor / manager then area in charge to oversee the operation in multiple units: sheikh zayed road / Dubai airport and the airline center.

Holder of Hotel Management Degree in Hotel Management

Tourism institute in Morocco