Ragheb Abi Orm

Operations, administration, and sales professional with 15+ years of GCC experience, including hands-on showroom administration and sales coordination for a used-car dealership and fleet administration for a 30-vehicle rental company, complemented by a broader background in multi-site retail, restaurant, and hospitality operations. Skilled in vehicle inventory and documentation control (CARFAX history checks, registration and licensing), fleet administration, vehicle delivery and receiving condition inspections, sales administration, vendor and supplier coordination, and customer experience. Strong finance and reporting foundation from an MBA and 10+ years in operations and financial control, supporting sound budgeting, cost control, and KPI-driven decision-making.

Showroom Administration & Sales Coordinator - Kia Motors - Lebanon

(2023-01 - 2025-01)

• Handled showroom administration and sales coordination for an authorized Kia Motors dealership, supporting new vehicle sales across the Kia model lineup.
• Verified vehicle specifications, trim details, and delivery condition prior to listing, ensuring accurate representation and buyer confidence.
• Handled vehicle registration and transfer documentation, coordinating with relevant authorities and Kia Motors' local distributor to ensure compliance and timely processing.
• Supported the full sales cycle from customer inquiry through documentation and handover, maintaining accurate records of stock and sales.
• Liaised with customers and internal sales teams to coordinate pricing, financing paperwork, and pre-delivery inspections, ensuring a smooth and transparent transaction process.

Fleet Operations & Administration Coordinator - Pavilion Car Rent Lebanon - Lebanon

(2022-01 - 2023-01)

• Administered a 30-vehicle rental fleet across multiple car types, overseeing day-to-day fleet operations, availability, and utilization.
• Managed vehicle delivery and receiving, conducting condition inspections at handover and return to document damage, mileage, and fuel levels.
• Coordinated fleet administration tasks including registration tracking, maintenance scheduling, and vendor/supplier communication.
• Oversaw logistics and dispatch planning to ensure timely vehicle delivery and pickup for clients and donor/partner reporting requirements.
• Prepared budgets, audit documentation, and operational reports supporting fleet performance and cost control.

Financial Controller (Operations Lead) - HSA SAL - Lebanon

(2018-01 - 2022-01)

• Managed multi-outlet restaurant operations, leading pricing strategy, menu engineering, and day-to-day operational oversight.
• Maintained business continuity through COVID-19 and economic crisis, overseeing inventory, cash flow, and operational reporting.

Chief Accountant - Sodexo - Kuwait

(2015-01 - 2018-01)

• Conducted operational audits and managed financial controls across catering and facilities management sites.

Senior Accountant - KG-Tech - Saudi Arabia

(2011-01 - 2015-01)

• Managed project accounting, supplier payments, budgeting, and financial reporting.

Certified Shift Manager - McDonald's - Lebanon

(2007-01 - 2011-01)

• Led teams of 50+ employees across daily operations, customer service, inventory, and labour cost management.
• Trained and developed staff while ensuring consistent brand standards and profitability.

MBA - Modern University for Business & Science (2022-01)

Bachelor of Banking & Finance - Banking & Finance - LIU (2010-01)