Rahul Pradhan

Results-driven Store Supervisor with over 8 years of hands-on retail and customer service experience across market-leading brand networks in the UAE and India. Proven track record in driving store sales, leading floor teams, managing inventory accuracy, and ensuring exceptional visual merchandising standards. Proficient in POS systems, SAP, Tally, and MS Excel to optimize daily shift operations, audit cash registers, and deliver superior customer satisfaction.

Store Supervisor - R&B, Apparel Group - Sharjah, UAE

(2023-01)

• Oversee daily floor operations and supervise a team of sales associates, setting daily sales targets and optimizing customer service coverage.
• Enforce strict visual merchandising, planogram compliance, and stock replenishment routines to ensure maximum product visibility and sales turnover.
• Audit POS cash and digital transaction reconciliations across all register lanes, maintaining consistent zero-discrepancy accuracy.
• Analyze daily and weekly sales data to prepare shift reports for management, identifying high-performing SKUs and recommending stock adjustments.
• Handle complex customer inquiries and conflict resolutions on the sales floor, maintaining elevated customer retention and service standards.

Sales Associate - Future Lifestyle Fashion Ltd - Siliguri, India

(2021-01 - 2023-12)

• Facilitated end-to-end customer sales journeys by welcoming guests, evaluating fit and style needs, and demonstrating high-value merchandise.
• Monitored store inventory continuously, executing rapid stock replenishment from the backroom to maintain seamless floor operations during peak volume periods.
• Enhanced overall store productivity by adopting new floor management procedures and maintaining clean, organized product displays.

Cashier & Customer Service Representative - Future Retail Limited - Siliguri, India

(2016-01 - 2020-12)

• Managed front-end checkout terminals, executing daily shift opening and closing cash drawer reconciliations with 100% accuracy.
• Drove incremental store revenue by cross-selling promotional products, recommending additions, and highlighting seasonal offers.
• Trained and mentored 5+ newly hired cashiers on store operating software, cash safety protocols, and customer service standards.
• Maintained clean, well-organized checkout lanes to increase processing speed and minimize customer wait times.

Bachelor of Commerce - B.Com (2018)

Higher Secondary - Commerce (2014)

Secondary - Madhyamik (2012)