Rami Hanna

Tech-savvy professional with a demonstrated history in systems administration with a strong emphasis on providing top-tier support for effective maintenance and integration with other systems for video/script workflows. Proven strengths in information technology, international communications, and cloud computing with a keen focus on quality. Remarkable success in leading, training, and mentoring system and users through utilization of ‘work personality.

Energetic and adaptable individual; known for conducting preventive maintenance on all equipment. Adept at providing leadership support and recommending solutions for minimizing issues on technical processes and equipment, as well as identifying and formulating operational procedures, generating and presenting reports to senior management. Skilled at assisting the senior employees in the preparation of operational and engineering budgets for improving systems, products, devices, components, as well as processes optimization.

 Credible record of delivering exceptional support and Knowledge for 400+ users, to achieve competitive advantage for on-time provision of livestream and news broadcast.  Ability to oversee all project life-cycle stages, arranged initial engineering design, Planning systems specification, as well as execution and controlling of installation and commissioning, until termination phase when successfully achieving approved goals.  Experienced of executing extensive maintenance activities on technical broadcast systems to determine advised solutions for electronic and mechanical faults. Inspected systems as scheduled.  The knack for recognizing the importance of prompt service and consistently showcasing dedication for providing high-quality service in demanding environments.  Built systems and developed solutions to solve engineering problems efficiently and under time, Keep track of the changes in the current systems and their documentation. Initiated monitoring system to increase the time available to solve issues before they develop into problems, for Windows and Linux.  Implemented scripts to validate source availability and check to set at active directory OU group login script.  Constantly re-prioritize problems and workload to meet live priority and level of escalation to saved time. According to TX – MCR – Gallery – Studio – edit bays – newsroom...  Analyzed and troubleshoot systems, networks, settings, and configurations to reproduce issues reported.  Share Knowledge and keep the team briefed on open cases to increase time saved reading backlog documentation and designs. Areas of Expertise ♦ Broadcast Engineering ♦ Transmission Systems ♦ Technical &

• Desktop Support ♦ Process Improvements ♦ Training &

• End User Support ♦ Troubleshooting &

• Networking ♦ Leadership Support ♦ Decision-Making &

• Planning ♦ Project Delivery

bachelor of engineering