Ramkrishna Chaulagai

A PROFESSIONAL HOTTELIER WITH DEDICATED TOWARDS RESULT ORIENTED WORK WITH TIMELY MANNER

UAE ABU DHABI

PERSONALDATA

Nationality: Nepali

Status : Married

Date of Birth :04/08/1991

VISA STATUS :residence 

PASSPORT DETAILS:

Date of Exp: 19/10/2032

LANGUAGES KNOWN:

Educational : Bachelor

COMPUTER SKILLS:Ms Word ,Ms Excel ,Power point, Micros ,FMC , 

Objective .

To secure a position as a Hotel and Restaurant Management in the fields of Hospitality Industry and other related fields that would best fit my qualifications and further develop my talents, skills

And working experience for continuous Career improvement.

STRENGTHS ..

Complete all the tasks diligently and professionally

Excellent Sales and marketing skills.Delegate tasks according to team member strengthsExcellent written and verbal communication skills.An ability to manage, lead and inspire the teamGood leadership abilitiesHigh standard of Customer service skillsQuick learner & result oriented work EXPERIENCE .

company: The ST. Regis Resort Saadiyat island by Marriott international Designation F&B Attendant ALL DAY DINNING (Section Holder)

Report to : venue Manager

Location : Abu Dhabi UAE

Duration : 2022 Dec to till now

• Respond to guest complaints in a timely manner. 
• Greet guest and answer their questions about menu items and specials. 
•  Responsible for taking orders & served the order.
•  Consistently monitor quality of food & beverage being. Maintaining SOP for quality.
•  Ensure optimal level of service, quality, and hospitality are provided to guest. 
• Responsible for up selling of food & beverage. 
•  Conducts monthly inventory checks on all operating equipment and supplies.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests

Designation : F&B supervisor (Banquets & Coffee shop)

Report to : Food & Beverage Manager

Location : Kathmandu Nepal

Duration : 2019 Oct to 2020 march

Job Profile

• Handling all kinds of event & Assists in coordinating special functions with the Food & Beverage Manager.
• Co ordinate with all the departments to make good relation and provide high standard service through teamwork.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served and beverage served.
• Analyze staff evaluations and feedback to improve the customer’s experience
• Seek ways to cut waste and decrease operational costs
• Manage the duty roster and duty allocation for staff.
• Train new employees and provide ongoing training for all staff
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Do the inventory of beverage and CCG and maintain the par stock.

Designation : F&B supervisor

Report to : Food & Beverage Manager

Location : Kathmandu Nepal

Duration : 2019 April to 2019 Sep

Job Profile

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest.
• Ensured proper cleanliness was maintained in all areas of the bar and front of the house.
• Optimize profits by controlling food, beverage and labor costs on a daily basis.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development 
• goals for team members along with the Restaurant Manager. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

Designation : F&B ACTING CAPTAIN/ All Day Dinning 

Report to : Food & Beverage Manager

Location :Muscat Oman

Duration : 2017 March to 2019 March.

Job Profile

• Follow the sop the meet the standard of Hotel
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Consistently monitor quality of food & beverage being served.
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene).
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Designation : F&B SUPERVISOR

Reporting To : F&B MANAGER

Location : UAE-ABU DHABI

Duration : 2014 FEB – 2017 March

Job Profile

• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members along with the Restaurant Manager. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
• Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. 
• Promote teamwork and quality service
• Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. 
• Prepare detailed induction programmers for new staff together with the Restaurant Manager
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
• Ensure training needs analysis of your departmental staff is carried out and training programmed are designed and implemented to meet needs
• Actively work at developing your staff and identify high potentials
• Maintain training records for all direct reports and ensure they do the same for their staff
• Conduct probation and formal performance appraisal in line with company guidelines
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance

Designation : Waiter

Reporting To : Restaurant Manager

Location : Kathmandu-Nepal 

Duration : 2009 Jan. to 2013 June

Job Profile

• Great guests and make them feel comfortable.
• Learn menu items and be able to describe them appropriately to guests.
• Take beverage and food orders.
• Deliver beverages and food in a timely manner.
• Check-in with guests to ensure that everything is going well.
• Clear dirty dishes from table.
• Refill beverages throughout the meal.
• Deliver guest’s bill and thank them for dining at the restaurant.
• Work with other servers and be a team player

• recognition front of the house on may 2022 by the St.Regis hotel saadiyat 
• top name mention and many positive feedback on trip advisor in restaurant page among the team member
• Employee of the month march 2018 by Radisson collection Hotel Group HORMUZ GRAND HOTEL.
• Essential food safety training certificate by Syscoms college Abu Dhabi 
• Wow certificate employee of the month 2015 Nov. from sushi Maru Abu Dhabi city Golf club
• Appreciation certificate from US Embassy in Oman.

I hereby certify that the above information is true and correct to the best of my knowledge. Ramkrishna chaulagai

BBS IN 2011 FROM TRIBHUWAN UNIVERCITY DHULIKHEL NEPAL