Randa Escondose

Regional Retail Manager & Marketing - L'OCCITANE EN PROVENCE - UAE

(2016-01 - 2025-01)

Consistently met and exceeded sales targets and gross margin objectives in line with budget expectations.
Analyzed sales reports to monitor store performance and identify opportunities for growth.
Enhanced customer service and leveraged customer database to support sales initiatives.
Managed inventory control and merchandising, ensuring optimal product presentation and availability.
Maintained high standards of store performance through effective oversight of daily operations across multiple locations.
Led recruitment, coaching, and staff development to build a motivated and skilled retail team.
Implemented operational procedures to increase efficiency and ensure adherence to company policies.
Developed customer experience strategies to drive sales growth within the retail network.
Formulated and executed regional retail strategies to increase sales and market share.
Ensured daily store operations were compliant with company policies and standards.
Motivated and trained store managers to meet performance targets and enhance customer satisfaction.
Utilized sales data and market trends analysis to optimize store performance.
Coordinated marketing campaigns and promotional activities to boost brand visibility and attract customers.
Managed regional budgets and inventory levels to maximize profitability.
Built strong relationships with key clients, vendors, and community stakeholders.

Area Supervisor - L'OCCITANE EN PROVENCE - UAE, Jordan, Oman

(2011-01 - 2016-01)

Supervised daily operations of multiple team members to ensure efficiency and productivity.
Monitored inventory levels and coordinated restocking to prevent shortages and overstocking.
Implemented safety protocols to maintain a secure work environment and reduce accidents.
Conducted regular team meetings to communicate goals, updates, and performance feedback.
Reviewed sales data and performance metrics to identify areas for improvement.
Trained new employees on company policies, procedures, and customer service standards.
Ensured compliance with company policies, health regulations, and safety standards.
Resolved customer complaints promptly to maintain high satisfaction levels.
Coordinated schedules and shift assignments to optimize workforce coverage.
Prepared detailed reports on team performance, sales, and operational issues.

Shop Manager - L'OCCITANE EN PROVENCE - UAE

(2010-01 - 2011-01)

Ensured achievement of sales targets and gross margin goals through effective team leadership and strategic planning.
Managed stock levels, conducted inventory checks, and optimized merchandising to maximize product visibility and sales potential.
Oversaw daily store operations, ensuring smooth functioning and adherence to company standards.
Led recruitment efforts, conducted coaching sessions, and supported team development to foster a motivated and high-performing team.
Implemented merchandising strategies to align with brand standards and drive sales performance.
Supported team members with sales techniques and product knowledge to improve overall store performance.
Oversaw daily store operations ensuring excellent customer service and brand standards.
Led and motivated sales teams to achieve and exceed sales targets.
Implemented training programs to develop product knowledge and sales skills.
Monitored inventory levels and coordinated stock replenishment efficiently.
Analyzed sales data to identify trends and opportunities for growth.
Maintained visual merchandising standards aligned with brand guidelines.
Resolved customer issues promptly to ensure high satisfaction levels.
Conducted performance evaluations and provided constructive feedback to staff.

Area Supervisor - FRUITS & PASSION - UAE

(2003-01 - 2007-01)

Manage daily store operations to ensure smooth customer experience and sales performance.
Lead and motivate sales team to achieve individual and store sales targets.
Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Maintain visual merchandising standards to enhance product presentation and store ambiance.
Monitor stock levels and coordinate with inventory team for replenishment.
Conduct staff training on product knowledge, sales techniques, and customer service.
Analyze sales data to identify trends and implement strategies for growth.
Ensure compliance with health, safety, and company policies at all times.
Assist in recruitment, onboarding, and performance evaluations of team members.
Promote brand awareness and product education through engaging customer interactions.

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