Raquib Shaikh

Worked as Desktop Support Engineer, System Administrator and Service Desk Analyst with a total of 6 years of strong expertise in PowerShell and batch scripting, Microsoft 365 Suite, Asset Inventory management, process automations, Incident management, workflow optimization, Proven ability to manage IT infrastructure and services, achieved 95% SLAs, and delivered efficient IT solutions to global Client end users across US, Europe, and Asia. I am skilled in multi-OS environments, Monitoring Tools, and endpoint management. I graduated with Bachelors in Computer Applications and Master of Science in Information Technology.

Service Desk Analyst Stevin Rock L.L.C, Ras Al Khaimah, United Arab Emirates (On-Site | December 2025 – Present)

Implemented a Printer Monitoring and Maintenance Project to reduce downtime and improve device availability.

Ensured adherence to SLA requirements and maintained high service quality standards.

Provided onsite support to users, troubleshooting issues and implementing solutions to streamline IT operations.

Managed procurement activities and coordinated with vendors to secure optimal IT equipment and services.

Contributed to migration projects and deployed new technologies that enhanced overall IT efficiency.

Master of Science (M.Sc.) in Information Technology Parvatibai Chowgule College of Arts and Science | CGPA 7.78

Bachelor of Computer Applications (BCA) Goa University | Percentage: 65.4%