Ravi Sahrma

Experienced IT Manager with over 20 years of success leading enterprise-level IT operations, infrastructure, and support services across diverse industries. Skilled in managing global service delivery, IT projects, vendor coordination, and team leadership. Proven expertise in driving digital transformation, optimizing IT processes, and ensuring business continuity through strategic planning and hands-on execution.

Certified in ITIL Foundation, PMP, and Microsoft Azure Fundamentals, I bring a structured and process-driven approach to IT service management. Adept at working in multicultural environments, leading cross-functional teams, and aligning technology with business goals.

Currently based in Dubai, open to global opportunities, especially in Norway and Europe, with a keen interest in contributing to innovative, people-focused organizations.

Over 20 years of proven experience in IT service delivery, infrastructure management, and end-user support across diverse industries. Skilled in managing large-scale IT operations, leading cross-functional teams, and ensuring business continuity. Certified in ITIL, PMP, and Azure Fundamentals, with a strong focus on service excellence, vendor management, and digital transformation initiatives.

Experienced in both on-premise and cloud environments, with international exposure and a track record of aligning IT with strategic business goals.

Bachelor’s Degree in Computer Science/Information Technology , providing a strong foundation in IT systems, networking, and software.

Additionally certified in ITIL Foundation, PMP (Project Management Professional), and Microsoft Azure Fundamentals, supporting expertise in service management, project delivery, and cloud technologies.