Administrative Officer at Office of the Barangay Concepcion Uno (2024-08 – 2025-11)
Supported the office secretary in preparing official documents, resolutions, minutes of meetings, reports, and correspondence in compliance with local government requirements
- Supported the office secretary in preparing official documents, resolutions, minutes of meetings, reports, and correspondence in compliance with local government requirements
- Encoded various forms of documentation in proper format and proof read as assigned
- Maintained an organized filing and records management system, ensuring easy retrieval and audit readiness
- Coordinated appointments, meetings, and community activities between government officials, staff and community members, including agenda preparation and documentation
- Assisted in maintaining official communication channels and announcements
- Monitored deadlines and checked in on permits, endorsements, and resolutions to keep processes moving on schedule
- Managed office supplies inventory and basic office logistics
Patient Care Coordinator at Optum Global Solutions Inc. (2017-05 – 2024-07)
Coordinated administrative and documentation processes between patients, hospitals, physicians, and insurance providers in the Prior Authorization Department (Patient Access)
- Coordinated administrative and documentation processes between patients, hospitals, physicians, and insurance providers
- Handled US healthcare accounts (California region), ensuring accuracy and compliance with authorization requirements
- Prepared, reviewed, and transmitted clinical documents and reports for insurance approvals
- Tracked authorization requests and kept detailed records to support claims processing
- Communicated with US insurance companies regarding approval status, denials, and follow-ups
- Managed multiple accounts simultaneously in a fast-paced, deadline-driven environment
- Maintained high productivity while working in remote and on-site administrative setups
Claims Coordinator at Accenture Inc. (2016-01 – 2017-05)
Administered end-to-end insurance claims processing in the Claims Department using FACETS system
- Administered end-to-end insurance claims processing, including review, validation, and adjudication
- Handled Medical, Hospital, Dental, and High-Dollar claims
- Verified policy coverage, eligibility, and supporting documentation
- Utilized Salesforce and EZ Net for claims tracking and reporting
- Ensured accurate payee verification and timely claims payment processing
- Maintained claim records and prepared status updates for internal reporting
- Consistently met service level agreements (SLAs) and productivity targets
Data Analyst & Instructor at Accenture Inc. (2014-09 – 2016-01)
Verified patient insurance coverage and eligibility in the Insurance Verification department for AETNA
- Verified patient insurance coverage and eligibility prior to service delivery
- Maintained accurate and confidential insurance records in compliance with company policies
- Ensured prescription and treatment coverage under healthcare plans
- Managed multiple cases while adhering to strict quality and productivity benchmarks
- Trained and mentored new associates on process workflows, documentation standards, and data analysis
- Monitored trainee performance and provided feedback to improve accuracy and efficiency
