Customer Relationship Manager
DarGlobal Development, Dubai, UAE
February 2024 – Present
- Building and maintaining relationships with clients and stakeholders in the property industry.
- Conducted follow-ups to gather client feedback and offer tailored solutions.
- Onboarding brokers and scheduling meetings for the Sales Manager to discuss potential deals.
- Coordinated with sales, marketing, and project management for seamless service delivery.
- Assisted in contract negotiations and trained customer service representatives.
Assistant Manager - Business Development
Arab African International Leasing “AAIL”, Egypt
November 2022 – December 2023
- Acted as a liaison between C-level executives and internal/external stakeholders, effectively communicating and disseminating information while maintaining confidentiality and professionalism.
- Played a key role in syndication deals, managing complex financial agreements and coordinating with multiple stakeholders to ensure successful outcomes.
- Handled key accounts, maintaining excellent relationships and ensuring high levels of client satisfaction.
- Streamlined internal processes and collaborated with Investigation, Operation, Credit, and Legal departments to ensure compliance and mitigate potential risks.
Assistant Manager - Business Development El Taamir Leasing and Factoring “Al-Oula”
March 2021 – November 2022
- Specialized in B2B finance, providing tailored financial solutions to businesses and ensuring effective service delivery.
- Collaborated with management to develop and implement tailored revenue leasing solutions, resulting in increased customer satisfaction and retention.
- Introduced innovative pricing models for revenue leasing deals, enhancing the company's competitive position and capturing a larger market share.
- Spearheaded the negotiation and execution of revenue leasing agreements, contributing to an expansion of the company's leasing portfolio.
Senior Officer – Business Development El Taamir Leasing and Factoring “Al-Oula”
October 2018 – March 2021
- Consistently exceeded revenue targets by effectively identifying and capitalizing on lucrative revenue leasing opportunities in diverse market segments.
- Cultivated and nurtured relationships with key clients, leading to the successful closure of high-value revenue leasing deals and the establishment of long-term partnerships.
- Collaborated with cross-functional teams, including Credit, Risk, Legal, Finance, and Operations, to streamline the revenue leasing process, reducing deal closure timings.
Executive Assistant to CEO
CAPEX for Financial & Leasing Consultancy
November 2015 – September 2018
- Provided high-level administrative support to the CEO, including managing schedules, coordinating meetings, and handling correspondence.
- Aligned closely with the CEO to cultivate key corporate relationships for financial consulting services.
- Customized financial solutions with the CEO, including banking and leasing facilities, to meet client needs.
- Negotiated terms for banking and financial leasing arrangements.
- Drove company growth through client expansion in the financial advisory sector.
- Played a key role in the hiring process by interviewing candidates to ensure top talent acquisition.
Real Estate Brokerage Owner
Aqar Group
April 2014 – October 2015
- Prospected for potential clients through various channels such as networking events, referrals, and online platforms.
- Assisted clients in buying, selling, or renting residential or commercial properties based on their needs and preferences.
- Created and maintained relationships with property owners, landlords, buyers, sellers, and other stakeholders in the real estate industry.
- Prepared and presented property listings, including detailed descriptions, photographs, and virtual tours, to attract potential buyers or renters.
- Negotiated and finalized purchase agreements, leases, and other real estate transactions on behalf of clients.
Collections & Recoveries
Barclays Bank, Cairo, Egypt
July 2008 – January 2014
- Managed and oversaw the collection process for outstanding debts within the bank.
- Developed strategies for effective recovery of delinquent accounts.
- Coordinated with clients to establish repayment plans and negotiate settlements.
- Utilized data analysis to assess credit risk and recommend appropriate recovery actions.
- Collaborated with legal teams when necessary for legal recovery proceedings.
- Implemented efficient procedures to minimize financial losses and enhance recovery rates.
Customer Service
Vodafone Egypt, Cairo, Egypt
June 2007 – June 2008
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Citibank, Cairo, Egypt
February 2007 – June 2007
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques, and customer follow-up.
- Identified and qualified new distributors to increase market share in key territories.
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Courses and Certifications
- Factoring Course - 2023 by FSI
- Credit Course - 2019 by EBI
- Microsoft Office
- Business Soft Skills and Sales
- Bessel׀, Bessel׀׀ by EBI
- Problem Loan Management by EBI
- English by American University
- Effective Communication and Human Relations by Berlitz
- Soft Business Skills by Berlitz
- Sales Training by Barclays Bank Training Center
