Riahi Souhir

Saleswoman at FATALE perfume and cosmetic product April 2022 – October 2022

Bizerte, Tunisia

Reception agent at Andalucia Hotel March 2021 – January 2022

Bizerte, Tunisia

Accompany guests to their rooms and provide detailed information about the hotel's services and facilities,

Exact knowledge of the services.

Check in check out.
Record cash register operations.
Performs other receptionist administrative duties such as filing, photocopying, transcribing, and faxing.
Order reception supplies and maintain inventory

Saleswoman at ZARA January 2020 - October 2020

Reception agent at the Golden Tulip Mechtel Hotel February 2018 – December 2019 Tunisia

Maintain records of available rooms, reservations, and leased rooms.
Register customers in the arrivals register and assign them rooms.
Maintain office security by following security procedures and controlling access through the front desk (register control, issuing visitor badges)
Answer, screen and transfer incoming phone calls.

Reservation Agent | Traveltodo January 2015 – August 2016 Tunisia

Receive all reservations made by phone, fax, or email.
Ensure a personalized welcome to the customer's request
Quickly identify the customer's needs and offer a solution and an adapted sales pitch
Suggest specific hotel programs to complement the reservation
Carry out all administrative follow-up operations for these reservations

Administrative assistant January 2013 – July 2014 Menzel Jamil School | Bizerte

-Answer and redirect phone calls Arrange and schedule appointments.

-Schedule meetings and write detailed minutes.

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