Rizwan Mapkar

Working hard with smartness and effectively.

Abu Dhabi Islamic Bank Operation supervisor June-2009 –March-2021

CBI Bank Senior Operation Clerk April 2006 to April 2009

BMC Bank (India) Senior Clerk September 1995 to March 2006

MAJOR JOB RESPONSIBILTIES -GLOBAL FUND TRANSFER UNIT

 Knowledge of banking software/ application like Mosaic, Phoenix, Smart connect, intellect and Ambit etc.

 Ensuring that pre-processing due diligence are done on requests received through workflow.

 Assisting the unit in processing of all funds transfer instructions received before cut-off time.

 Investigate & query outstanding entries

 Provide best customer service to business partners and maintain TAT as per agreed SLA.

 Constantly strive to minimize all kinds of errors while processing requests.

 Coordinating with the Central Operation for Swift Message release and completion of payment.

 Prioritizing high value payments including (PBG and Priority Customers)

 Updating MIS Dash Board and Reconciliation of Map and Sundry Account’s.

 Support team to complete the assigned projects on time.

BRANCH OPERATIONS

 Cash Vault – Dual control of branch vault.

 Providing cash to tellers for daily business transactions, approving daily transactions for remittance and other products, where applicable approving the override of transactions exceeding specified teller limits.

 Managing branch as per cash holding limit

 Approve all clearing items referred to the branch through ICCS

 Review and approve work processes and documentation and system input reports, accomplished on account of deposit sales and retail and institutional services, by customer service staff.

 Control and supervision of operation work processes for compliance with ADIB’s Credit and Operational Policies and Procedures, thus maintaining and acceptable both internal and external audit rating.

 ADIB granted signing authority with category “B”.

 Conduct surprise check of Branch Vault Cash with Area Manager on a monthly basis reports submitted to Head Office for record.

 Motivating Tellers for cross selling of bank products to achieving the branch target.

TRAINING AND SEMINARS ATTENDED

 Retail Banking

 Operational Risk Management

 Financial Crime and Compliance Risk Awareness

 Fraud and Risk Awareness (Basic and Advance)

 Foundation of Islamic Banking and Finance

 Governance and Ethics

 ADIB Cyber Security Essentials

 AML Compliance Awareness

 Interactive Performance Management

 Marketing Concepts, Concerns and Strategies.

PERSONAL SKILLS

 Effective Time Management

 Multicultural Awareness

 Effective Leadership Skills

 Ability to Adopt to change

 Cost Conscious

 Value Team Spirit

 Bachelor of Commerce – Mumbai University

 Computer Skill - Advance Diploma in Software Technology NIIT (Mumbai)