Rohit Poddar

I have a Strong experience in Accounting, Customer service, and Debt Collection with proven track record of best performance. I would like to work with the organization with my skill and knowledge to achieve professional and financial heights for organization and self.

• A strong commitment to the industry, having contributed my talents and skill in Financial and Customer service category in a variety of roles.
• Solid Accounting and Debt collection / recovery background practical knowledge to implement.
• More than 4 years of experience in the Market.

Debt Collector

NeoGrowth Credit Pvt. Ltd.

Nov 2020 - Dec 2021 

• 1 Year & 2 Months

Mumbai, Maharashtra, India

Result-oriented Debt Collector.

Execute adequate and timely collection.

Investigate payment arrears in the portfolio and follow the collection process steps.

Communicate with defaulter by telephone or email to manage debtor and arrears process.

Negotiating payment while continuing to build a positive relationship with debtors.

Managed collection efforts with a high level of persuasiveness and professionalism.

Responsibilities include collections for bucket Cases.

Collections for Small and medium business loan

Meetings with debtors in office and preparing field visits for field collectors and follow ups with the customers.

Arranging for the account closures and clearance letters for the clients with manager’s assistance.

Assistant Accountant

Atul Dhiraj & Company

May 2019 - Sept 2020 • 1 Year & 5 Months Mumbai, Maharashtra, India

Data entry, processing, and recording transactions.

Updating the ledger, assisting with audits or fact-checking.

Reconciling invoices and identifying discrepancies.

Creating and updating expense reports processing reimbursement forms.

Issue invoices to customers and external partners, as needed

Participate in quarterly and annual audits

Customer Service Representative

OLA CAB

Jan 2018 - Mar 2019 • 1 Year & 3 Months Mumbai, Maharashtra, India

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Guide callers through troubleshooting, navigating them

Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies

Bachelor of Commerce- B.Com (Finance) (University of Mumbai)

Stage 1 - Chartered Accountant - (The Institute of Chartered Accountants of India)