Rylle Isona

Dedicated Retail Sales Specialist with over 7 years of experience in sales and customer service. Proven ability to design personalized marketing strategies, enhance client relationships, and drive revenue growth through exceptional service and attention to detail. Achievements include successfully managing post-delivery client interactions, promoting high repeat business rates, and implementing effective marketing plans.

Ready to leverage strong communication and adaptability skills to elevate customer experiences and contribute to team success in retail sector.

Retail Store Manager at Tamakan Outdoor (2023-05 – 2026-01)

Managed retail store operations including sales targets, employee training, recruitment, inventory management, and promotional campaigns.

• Set ambitious sales targets and optimized sales processes through continuous training and comprehensive performance assessments.
• Enhanced employee morale and productivity by cultivating a positive work environment and systematically tracking transaction performance.
• Directed the entire recruitment cycle, encompassing the hiring, training, and onboarding of new personnel.
• Executed regular stock-takes to prevent inventory discrepancies and coordinated new product ordering.
• Instituted promotional campaigns that consistently surpassed sales objectives.
• Compiled detailed financial and operational reports on sales performance, inventory turnover, and labor expenditures.

Customer Service Representative at IBEX Global (2021-10 – 2023-04)

Handled high-volume customer inquiries for AT&T services, billing, and claims with focus on resolution and retention.

• Managed high-volume inquiries regarding AT&T services, billing, and claims, effectively resolving intricate issues to enhance customer retention and satisfaction.
• Delivered expert recommendations on wireless plans and devices, employing strategic sales approaches to consistently achieve monthly revenue targets and performance metrics.
• Coordinated schedules for repair and installation teams, utilizing specialized software to relay real-time job details and optimize service efficiency.
• Facilitated payments and account modifications, providing transparent explanations of charges to ensure seamless transactions and build customer trust.
• Provided troubleshooting assistance for devices and services, quickly escalating complex technical issues to specialists when required.
• Maximized revenue through awareness of current promotions and adeptly leveraging upsell opportunities for additional products and services.
• Cultivated and maintained robust client relationships through tailored service and proactive follow-up.

Assistant Sales Manager (Part Time) at DVO Realty (2021-01 – 2022-06)

Developed marketing strategies and managed client relationships to drive sales performance.

• Formulated customized marketing strategies that propelled the sales team to meet essential targets.
• Established and nurtured fruitful relationships with high-value key clients.
• Leveraged social media marketing to greatly enhance listing visibility and online brand recognition.
• Regularly monitored team performance metrics and proposed data-driven enhancements.

Bachelor of Science in Information Technology – AMA Computer College of Davao