Retail Store Manager at Tamakan Outdoor (2023-05 – 2026-01)
Managed retail store operations including sales targets, employee training, recruitment, inventory management, and promotional campaigns.
- Set ambitious sales targets and optimized sales processes through continuous training and comprehensive performance assessments.
- Enhanced employee morale and productivity by cultivating a positive work environment and systematically tracking transaction performance.
- Directed the entire recruitment cycle, encompassing the hiring, training, and onboarding of new personnel.
- Executed regular stock-takes to prevent inventory discrepancies and coordinated new product ordering.
- Instituted promotional campaigns that consistently surpassed sales objectives.
- Compiled detailed financial and operational reports on sales performance, inventory turnover, and labor expenditures.
Customer Service Representative at IBEX Global (2021-10 – 2023-04)
Handled high-volume customer inquiries for AT&T services, billing, and claims with focus on resolution and retention.
- Managed high-volume inquiries regarding AT&T services, billing, and claims, effectively resolving intricate issues to enhance customer retention and satisfaction.
- Delivered expert recommendations on wireless plans and devices, employing strategic sales approaches to consistently achieve monthly revenue targets and performance metrics.
- Coordinated schedules for repair and installation teams, utilizing specialized software to relay real-time job details and optimize service efficiency.
- Facilitated payments and account modifications, providing transparent explanations of charges to ensure seamless transactions and build customer trust.
- Provided troubleshooting assistance for devices and services, quickly escalating complex technical issues to specialists when required.
- Maximized revenue through awareness of current promotions and adeptly leveraging upsell opportunities for additional products and services.
- Cultivated and maintained robust client relationships through tailored service and proactive follow-up.
Assistant Sales Manager (Part Time) at DVO Realty (2021-01 – 2022-06)
Developed marketing strategies and managed client relationships to drive sales performance.
- Formulated customized marketing strategies that propelled the sales team to meet essential targets.
- Established and nurtured fruitful relationships with high-value key clients.
- Leveraged social media marketing to greatly enhance listing visibility and online brand recognition.
- Regularly monitored team performance metrics and proposed data-driven enhancements.
