Sabad Km

Experienced and reliable Teller/ Customer service officer, providing customer support and solutions in a financial firm. Strong dedication to helping customers resolve issues and cultivating positive image of the company. Proven ability to listen politely, solve problems immediately and create high quality relationships with customers. I am fully committed to follow company’s procedures and winning loyal customers.

12/2010 – 03/2015 CASHIER/TELLER AT CITY EXCHANGE CO WLL

• Making all kinds of transactions around the globe such as International Telex Transfers, Electronic fund transfer, Western Union, Xpress Money, Al-Ansari, Instant Cash and BFC etc. 
•  Foreign Currencies buying and selling. 
•  Rich knowledge in global rated foreign currencies such as Dollars, Euros, Pounds, Franc, Ruble, Riyals, Dinars etc. etc. 
• Tallying Remaining FC to the local currency at end of the day. 
• Receive payment by cash, checks, credit cards and debit cards. 
• Preparing all Incoming vouchers and refund vouchers. 
• Guiding and solving queries of customer. 
• Proficiency in typing and making 200 transaction daily basis.
• Collecting payment information from customers and implemented it carefully into system to alleviate errors.
• Record all transactions promptly, accurately and in compliance with bank procedures. 
• Issuing transaction/payment receipts and double checking it before give to Customers. 
• Provide training and assistance to the newly joined staffs. 
• Validate and keep all required documents given by the customers. 
• Maintaining monthly, weekly and daily report of the transactions. 
• Submitting daily transaction reports to management and creating a Database.

• Helping large number of customers every day with positive attitude and focus on customer’s satisfaction. 
• Greeting customers with positive attitude and asking their queries.
• Monitoring E-mails, phone, fax and electronic database systems for incoming customer inquiries. 
• Responding all internal and external enquiries. 
• Preparing all incoming vouchers and refund vouchers. 
• Solving payment remittance queries and making them encouraged. 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Collect customer’s feedback and made process changes to exceed customer satisfaction and goals. 
• Promoted company brand and unique offerings through personalized customer service.

Bachelor Degree