Logistics Manager
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Accent Maritime & Aviation Logistics Regional Logistics & Operational Manager
Manages daily inbound and outbound freight operations across North America. Supervised a team of six logistics coordinators, ensuring on-time delivery and workflow efficiency. Reduced transportation costs by 18% through carrier renegotiation and route optimization.
Ensured full compliance with customs regulations and cross-border shipping requirements. Tracked and analyzed KPIs; delivered monthly performance reports to senior leadership. Coordinated international shipments with 3PLs and freight forwarders.
Created and implemented SOPs to standardize and streamline logistics processes. Improved shipment visibility using TMS tools and real-time tracking systems. Led root cause analysis for shipment delays and implemented corrective actions.
Aligned logistics plans with warehouse and procurement teams for accurate demand fulfillment. Mitigated cross-border risks and ensured business continuity during disruptions. Supported sustainability efforts by reducing empty miles and consolidating loads.
Participated in cross-functional planning to align logistics with sales and inventory goals.
Expeditors International Senior Account Management and Logistics Specialist
Led and supervised the air freight team, providing strategic direction and performance oversight to ensure timely, cost-effective, and compliant logistics operations. Oversaw implementation of safety protocols, compliance controls, and customer service standards, while cultivating strong client relationships and identifying new business development opportunities. Managed end-to-end departmental operations, including capacity planning, resource allocation, and customer needs analysis, aligning service delivery with organizational goals.
Delivered high-quality customer service by addressing escalated issues, managing complex inquiries, and tailoring logistics solutions to meet client-specific requirements and pricing strategies. Provided managerial and administrative oversight of air freight operations, ensuring alignment with corporate objectives and service level agreements.
Developed and maintained KPI-driven tracking systems to monitor transportation timelines, ensuring consistent and measurable service performance. Designed and conducted training programs for logistics personnel to improve operational knowledge, service coordination, and compliance with international shipment regulations and documentation processes. Led negotiations with vendors and stakeholders to optimize freight contracts, reduce operational costs, and enhance profitability through process improvements and relationship management.
Applied deep knowledge of international logistics frameworks, multimodal transport regulations, and cross-border compliance to streamline coordination efforts and minimize shipment delays. Implemented automated tracking and performance reporting systems to enhance operational visibility and decision-making across logistics functions. Spearheaded initiatives to expedite shipments, streamline workflow processes, and increase operational efficiency across logistics and control units.
Executed tactical components of the company’s business development strategy, contributing to revenue growth and operational scalability. Delivered technical support and operational troubleshooting to mitigate delays, resolve service bottlenecks, and uphold high standards of delivery performance
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