Office and Administrative Business Partner at SYPartners Middle East Limited (2025-03 – Present)
- Managed day-to-day operations of the Abu Dhabi office, ensuring a seamless workplace experience for employees, leadership, and visitors.
- Provided high-level administrative support to leadership team, managing complex calendars, coordinating travel, and organizing executive meetings.
- Developed and maintained operational procedures, contingency plans, and business continuity processes to support organizational readiness.
- Managed office expenses, vendor invoices, purchase requests, and payment approvals in coordination with Finance.
- Managed end-to-end onboarding and offboarding processes, including equipment allocation, access provisioning, orientation scheduling, and employee transitions.
- Coordinated employee engagement initiatives, team events, and internal communications to support workplace culture and team connectivity.
- Managed relationships with vendors, building management, contractors, and service providers, overseeing office improvements and issue resolution.
Patient Coordinator at Cleveland Clinic Abu Dhabi (2020-11 – 2024-10)
- Responded to high volumes of patient and public inquiries, managing 80-100 requests daily via phone, email, and online platforms.
- Utilized the Epic CRM system to log, process, and follow up on patient requests, ensuring timely resolution and coordination with relevant departments.
- Scheduled patient appointments efficiently while adhering to hospital protocols and prioritizing patient needs.
- Processed and analyzed incoming data from hospital website and app requests to ensure accurate documentation and prompt follow-up.
- Maintained a high level of data integrity while handling sensitive patient information in compliance with healthcare standards.
- Enhanced communication between patients and hospital departments, contributing to improved operational efficiency and patient satisfaction.
Operations Officer at VFS Global (2019-07 – 2020-05)
- Verified visa documents against embassy checklists for accuracy and compliance.
- Accurately recorded applicant details in the system, ensuring data integrity and confidentiality.
- Prepared visa applications for dispatch, consistently meeting turnaround time targets.
- Managed high-volume processing, ensuring accuracy and timely submission.
- Collaborated with teams to exceed processing goals and maintain operational efficiency.
