Safaa Shaaban

Data Analytics & Reporting Engineer with 5+ years of experience designing KPI frameworks, operational dashboards, and service performance reporting across government and telecom sectors. Proven ability to translate complex operational data into actionable insights using Power BI, SQL, and Python. Experienced in data governance, SLA-aligned metrics management, stakeholder reporting, and driving data-driven decision-making in ITSM environments.

Skilled in building structured reporting hierarchies and leading cross-functional engagement.

Data Analytics & Reporting Specialist at Department of Government Enablement (2024-12 – Present)

Data Governance & Data Quality Division | Data Management & Analytics Sector

• Built and managed a structured hierarchy of service performance metrics and KPIs across government entities, ensuring alignment with SLAs and operational objectives.
• Automated reporting and analytics pipelines using SQL, Python, and the DXP platform, reducing manual reporting effort and improving data delivery consistency.
• Led operational performance reviews with stakeholders; acted as the primary point of contact for all performance reporting requests across government entities.
• Managed Critical Data Elements (CDEs) and maintained metadata, data lineage, and classification in Microsoft Purview, ensuring data integrity and compliance standards.
• Handled data migration validation (Oracle EBS → Fusion), ensuring accuracy, completeness, and compliance — equivalent to cloud platform capacity and utilisation tracking.
• Defined data classification standards, access controls, and governance policies for sensitive and PII data.
• Collaborated with SCAD (Statistics Centre Abu Dhabi) on DDI/SMI governance initiatives, achieving >90% DDI and supporting audit cycles.
• Conducted stakeholder workshops on dashboard usage and data interpretation, improving reporting adoption across entities.
• Standardized reference data and managed data sharing for internal and external requests through secure platforms.

Data Analysis Specialist at Kuwaiti Sudanese Holding Co. (Zain Sudan MS) (2022-03 – 2024-12)

ITO Department | Telecom Sector

• Designed and maintained interactive Power BI dashboards for operational KPI tracking, including drill-through navigation, row-level security, and SLA-aligned performance metrics for senior leadership reporting.
• Improved data integrity by 40% through rigorous data quality audits, issue resolution, and validation processes aligned to operational SLAs.
• Built and maintained Power BI dashboards to monitor business performance, track service efficiency KPIs, and support data-driven operational decisions.
• Developed data cleansing and validation workflows using SQL and Python; optimised SQL queries to improve reporting data retrieval performance.
• Performed advanced statistical analysis to identify trends and support service improvement initiatives.
• Managed data migration from legacy systems, including data profiling, validation, and post-migration reconciliation.
• Streamlined operational processes, reducing bottlenecks by 40%; collaborated with stakeholders to translate business requirements into data solutions.
• Used Jira for Agile project tracking and sprint reporting; monitored task progress and produced operational status reports for management.

Data Analysis Specialist at MAXNET Wireless Broadband (2020-12 – 2022-03)

IT Department | ERP & Telecom Sector

• Implemented ETL-based data integration solutions across multiple data sources, enhancing data accessibility and consistency — including data lake and warehousing technologies aligned to cloud capacity management principles.
• Contributed to a 60% improvement in data accuracy and reliability through rigorous testing, validation, and governance policy enforcement.
• Supported advanced analytics and business intelligence initiatives, working closely with data scientists and stakeholders to deliver operational reporting solutions.
• Managed billing, rating, and SOIs server health checks; ensured service restoration after critical failures — contributing to operational continuity and SLA adherence.

Web Developer at Magalg.com (2019-12 – 2020-07)

• Designed company website and operational system using Angular/Ionic and Excel.
• Developed REST APIs using PostgreSQL and Python.

Bachelor in Information Technology – Bahri University (2020)