Safaa Shaaban

As an IT specialist, I strive to maximize my experience in a challenging environment, and I am always eager to learn new things as an innovator of next-generation solutions, systems, and applications that give companies a competitive advantageand produce impressive resultsfor clients and interested in thefield

Telecom and work to merge the two fields to create an innovative solution.

Billing and chargingSpecialist - KuwaitiSudanese Holding Company(1 Mar 2022 to Present).

• Managing the operation of Zain's billing system to provide accurate and timely billing/Charging of the company's customer base.
• Excellent Knowledge in: Nodes for Charging/billing - experience in Billing system (BSCS/CBIO)
• Experience in (CX, AX, ADMX)
• Provide L2/L3 support for fault resolution on Convergent Billing System.
• KPI (Key performances Indicator): generated KPI billing report after run bill run end to end:
• revenue of post-paid customers on that bill cycle report, bill run-time processes.
• Ensure the result of KPI billing reports has fulfilled the target as the vendor promised to the customers.
• Solving of rating & provisioning production issues
• Incident & Customer Ticket Management.
• Keeping systems within the minimum service failure time
• Bill cycle handling starting from the bill review activity till running the actual bill cycle.
• Have knowledges the processes of BSCS bill run (bch, bgh) (BG) analyzed the result in BSCS: ORDERHDR_ALL, ORDERTRAILER CASH DETAIL, BILL_SUMMARY, BILL_DETAILS, ACCOUNT_PAYMENT table
• Checked and analyzed data configuration and data transaction (data large account, customers, billing account, contracts/accounts, rated UDR record after run rating BSCS RATING chain (prih, cch,rih,rlh) rating chain (RATE), data billing after run BSCS bill run (bch,bgh) bill run (BG) using PL/SQL or BSCS online modules, checked and analyzed using tools TOAD for Oracle, telnet, sqlplus
• Develop monitor system by python script 
• Develop system by python Django and integrate it with BSCs to automate manual task (tool with Django)

Billing support Specialist (BSS) at MAXNETwireless broadband (27 Dec 2020 – 1 Mar 2022).

• experience in splynx system: Process, reconcile and audit all billing cycles.
• Responsible for running the bill cycles.
• Manages the daily operations of the billingsystem.

ERP Systems Developer-Odoo at MAXNET wireless broadband (27 Dec 2020 – 1 Mar 2022).

• Design and develop Odoo Apps (new module development, customizations).
• manage the maintenance and enhancement of existing Odoo ERP solutions modules and Test new functions

/Modifications to existingapplication modules in accordance with application support team

• provide completedocumentation for completed task andactivities and review user interfaces for consistency and functionality
• Experience in Odoo website
• Handle Change requestsof already developedapplication modules.
• Excellent knowledge of web development languages (HTML, CSS, JavaScript, JQuery)
• Knowledge in handling ODOO front end (XML and Java Script)
• Good knowledge of PostgreSQL with ability to write SQL queries.

Web Developer at Maglag.com (20 Des 2019 – 1 Jul 2020).

• Design companywebsite and system operation by excel.
• Front-end system design by angular and ionic

Operation Managerin Moovi-SD StartupCompany (Des 2019 – Nov 2020).

• Designing and implementing business operations

Degree: Bachelor (Honor) of Information Technology

Major: Information Technology.( GBA: 3.60 First class)/Research: Image to Text to speech and Speech to text using Deep Learning