Data Analytics & Reporting Specialist at Department of Government Enablement (2024-12 – Present)
Data Governance & Data Quality Division | Data Management & Analytics Sector
- Built and managed a structured hierarchy of service performance metrics and KPIs across government entities, ensuring alignment with SLAs and operational objectives.
- Automated reporting and analytics pipelines using SQL, Python, and the DXP platform, reducing manual reporting effort and improving data delivery consistency.
- Led operational performance reviews with stakeholders; acted as the primary point of contact for all performance reporting requests across government entities.
- Managed Critical Data Elements (CDEs) and maintained metadata, data lineage, and classification in Microsoft Purview, ensuring data integrity and compliance standards.
- Handled data migration validation (Oracle EBS → Fusion), ensuring accuracy, completeness, and compliance — equivalent to cloud platform capacity and utilisation tracking.
- Defined data classification standards, access controls, and governance policies for sensitive and PII data.
- Collaborated with SCAD (Statistics Centre Abu Dhabi) on DDI/SMI governance initiatives, achieving >90% DDI and supporting audit cycles.
- Conducted stakeholder workshops on dashboard usage and data interpretation, improving reporting adoption across entities.
- Standardized reference data and managed data sharing for internal and external requests through secure platforms.
Data Analysis Specialist at Kuwaiti Sudanese Holding Co. (Zain Sudan MS) (2022-03 – 2024-12)
ITO Department | Telecom Sector
- Designed and maintained interactive Power BI dashboards for operational KPI tracking, including drill-through navigation, row-level security, and SLA-aligned performance metrics for senior leadership reporting.
- Improved data integrity by 40% through rigorous data quality audits, issue resolution, and validation processes aligned to operational SLAs.
- Built and maintained Power BI dashboards to monitor business performance, track service efficiency KPIs, and support data-driven operational decisions.
- Developed data cleansing and validation workflows using SQL and Python; optimised SQL queries to improve reporting data retrieval performance.
- Performed advanced statistical analysis to identify trends and support service improvement initiatives.
- Managed data migration from legacy systems, including data profiling, validation, and post-migration reconciliation.
- Streamlined operational processes, reducing bottlenecks by 40%; collaborated with stakeholders to translate business requirements into data solutions.
- Used Jira for Agile project tracking and sprint reporting; monitored task progress and produced operational status reports for management.
Data Analysis Specialist at MAXNET Wireless Broadband (2020-12 – 2022-03)
IT Department | ERP & Telecom Sector
- Implemented ETL-based data integration solutions across multiple data sources, enhancing data accessibility and consistency — including data lake and warehousing technologies aligned to cloud capacity management principles.
- Contributed to a 60% improvement in data accuracy and reliability through rigorous testing, validation, and governance policy enforcement.
- Supported advanced analytics and business intelligence initiatives, working closely with data scientists and stakeholders to deliver operational reporting solutions.
- Managed billing, rating, and SOIs server health checks; ensured service restoration after critical failures — contributing to operational continuity and SLA adherence.
Web Developer at Magalg.com (2019-12 – 2020-07)
- Designed company website and operational system using Angular/Ionic and Excel.
- Developed REST APIs using PostgreSQL and Python.
