Sahar Mostafa

Aim high to achieve the best-required results in customer service and administration. An altruistic, mature and honest individual with the ability to look at challenges as opportunities, Able to communicate clearly and concisely with people of diverse backgrounds and levels of authority and A team player. Commended for excellence in innovation, creativity, organisation and proactive talents.

waitress at Joseph Restaurant and Café

POSITION: Customer Service

• Greeting and welcoming customers.
• Receiving and fulfilling customer requests.
• Managing reservations and the lounge.

Guest relations officer at Movenpick Hotel Cairo (2023 – 2024)

POSITION: Customer Service

• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors
• Anticipate guests needs respond promptly and acknowledge all guests concerns
• Monitor and maintain cleanliness sanitation and organization of assigned work areas
• Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability by upselling where is possible
• Meet with Supervisor to review daily assignments and priorities
• Answer department telephone within specified amount of rings determined by Serena hotels and resorts standard guidelines using correct greeting and telephone etiquette

ADMINISTRATIVE ASSISTANT at Cairo Property Group (2018 – 2022)

POSITION: ADMINISTRATIVE

• Performing administrative tasks related to:
• Handling incoming and outgoing calls and emails.
• Preparing and processing sales, purchase, and rental files and completing documentation.
• Preparing and distributing marketing advertisements on designated channels.
• Receiving clients, managing dialogues, and convincing them to complete real estate transactions.

Diploma in business admiration