Manager – IT Infrastructure Aug 2021 – Till Date
OMA Emirates – Solution Gulf, Sharjah, UAE
Job Responsibilities
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organization
- Designing training programs and workshops for staff
- Conducting regular system audits
- Coordinating for compliance audits such as PCIDSS for specific projects
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
- Managing and reporting on allocation of IT budget
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement
IT Assistant Manager May 2019 – July 2021
OMA Emirates – Solution Gulf, Sharjah, UAE
Job Responsibilities
- Administration of IT Infrastructure in Global Offices
- Head the PCIDSS compliance of the infrastructure.
- Assign tasks for the various IT Activities to the members of the IT Team
- Analyze the risks and vulnerabilities in the IT Infrastructure of the company.
- Provide onsite and offsite support to key clients.
- Define policies and procedures pertaining to the IT Processes
Senior Network Engineer May 2017 – April 2019
OMA Emirates – Solution Gulf, Sharjah, UAE
Job Responsibilities
- Administration and maintenance of infrastructure as directed by IT Managers.
- Maintenance of the telephone system, Oversees the creation and updating of phone and voicemail extensions and routing.
- Assist in PCIDSS Certification for Mobile POS Application.
- Implement policies in the office in compliance with ISO 27001.
- Maintenance of computer stations and software for company training programs and provides additional support when necessary.
- Team Lead for troubleshooting, systems backups, archiving, and disaster recovery done by more junior Innovators.
- Performs complex troubleshooting, backup, archiving, and disaster recovery.
- Assists in the design, implementation and maintenance of systems, programs, hardware and software
- Creating network and email accounts, setting up laptops/desktops, and updating company phone lists and email address books.
- Inventory management of software licenses, software, hardware, and other IT supplies.
Network Engineer January 2013 – April 2017
OMA Emirates – Solution Gulf, Sharjah, UAE
Job Responsibilities
- Design the network topology for POS Communication.
- Implementation and configuration of HP and Dell servers.
- Installed, configured, and administered Microsoft Windows 2008/2012 Server.
- Installing and Configuring NCC in banks for POS communication.
- Implementing, troubleshooting the network devices like Routers, Switches and Firewalls.
- Day-to-day functioning of the IT infrastructure.
- Maintaining the network and attending to the daily calls from the users.
- Coordinating with the vendors and maintaining SLA.
- Procuring new hardware by receiving quotes from vendors.
- Coordinate with multiple teams to fulfill new server build requests to satisfy configuration, storage, backup, and monitoring requirements.
- Planned, developed, and implemented IT solutions as and when needed.
- Versatile use of remote support tools: Web Ex, Go to Meeting, Show My PC.
- Automated server user administration tasks i.e., add remove users, create shared directories, set permissions on shares, and modify registry settings.
Telecom Engineer April 2010 – March 2012
Star Services (ETISALAT), Dubai, UAE
Job Responsibilities
- Handling provisioning, configuration, and troubleshooting of Zhone ONT, HSI and IPTV in GPON Network Management System.
- Conducting VoIP and High-Speed Internet through Provisioning Management System.
- Consulting with Integrated System Operation (ISO) for VoIP issues and coordinating with Operation & Maintenance (OMC) for new IP telephones.
- Conferring with other engineering departments within the organization for provisioning and maintenance of leases or fixed line networks.
- Resolving problems foreseen within service level agreement.
- Supporting the customers in selecting the strategic network solutions as per their requirements and guiding them in capacity planning and operations.
- Assisting the team in arranging the facilities required during the work.
- Collaborating with contractors in resolving issues at customers end and vice-versa.
- Generating reports of major breakdown and presenting the same to the management.
- Dealing tactfully with the customers and ensuring that all their suggestions, issues and concerns are managed professionally to instill confidence, trust, and loyalty to Etisalat.
