Salomia Fernandes

Versatile, accomplished, result-driven professional with 18+ years of rich progressive experience in customer service, marketing, operations and e-commerce with reputable organizations in the UAE and India seeking a management assignment to utilize multifaceted competencies and deliver outstanding value-adding results aligned to corporate goals and objectives.

Competent professional with extensive experience across diverse business verticals including cooperative retail, grocery e-commerce, banking & financial services and business process working in fast-paced environments.

✓ Proven skills in the management of end-to-end customer care and service delivery to create and sustain broad-based satisfied customer base.

✓ Well versed in online and offline marketing and promotions, social media communications, website administration and brand/identity management.

✓ Capable of managing complex assignments, collaborating with internal and external stakeholders, leading and motivating multinational professional teams and delivering business objectives through effective strategizing, planning, resourcing and executing.

✓ Proactive achievement driven professional with excellent communicating, coordinating, problem solving, decision making, planning and executing skills.

Postgraduate Diploma in Management – E-commerce Welingkar Institute of Management, Mumbai India, Jul 2020  Postgraduate Diploma in Management – Business Administration, Welingkar Institute of Management, Mumbai India, Jul 2019